Personal Assistant Customer Service
Resume:
Momoh, Rahmat Blessing
*, *** ******* ******, ***-Ira, Ogba, Lagos State
************@*****.***
PROFILE SUMMARY
Problem-solving, supply chain professional with diverse experience in logistics Business. Extensive hands-on experience managing order fulfillment operations while consistently achieving 98% on-time delivery to customer service targets. Proactive management style with excellent communication, organizational, and leadership skills. Successfully lead teams with increasing responsibilities for developing global process alignment across demand planning, supply management, and order fulfillment. EXPERIENCE
Logistics Coordinator
CEO Nation Transport & Logistics Services Dec 2018-present
Manage stock levels, delivery times, and transport costs both within and outside Nigeria
To implement company supply chain strategies ensuring effective support of sales team through efficient demand planning,
Analyze data and monitor key supply chain performance process, plan and execute improvement processes where required
To lead the inbound and outbound logistics coordination in the company
Review or update supply chain practices in accordance with new or changing environmental policies, standards, regulations, or laws
Monitor forecasts and quotas to identify changes or to determine their effect on supply chain activities
Develop procedures for coordination of supply chain management
Maintain an adequate inventory management system for the company
Oversee the organisational logistics including the coordination of bikes
Provide training and technical assistance to staff
Supervise and coordinate the order cycle and movement
Use data to evaluate performance and quality and to plan improvements
Allocate and manage resource requirements according to changing needs
Liaise and negotiate with customers and suppliers
Develop business by gaining new contracts, analyzing logistical problems, and producing new solutions
Continually improve and develop business performance within the constraints of legislation, costs and rising environmental pressures
Ensure health and safety procedures at all times
Oversee and track reports on all routes and riders.
Assisting with the performance management and review process
Supervising day to day operations of the administrative system, Riders, policies, and procedures
Collecting, organizing, and storing information using computers and filling systems
Overseeing special projects and tracking progress towards company goals Personal Assistant to the Chairman Jun 2018- Nov 2018 Herbalife Ball Limited, Igando, Lagos State
Responsible for answering multiple phone lines direct calls to various units
Liaised with staff, suppliers and clients
Received and mailed out packages and deliveries as advised
Maintain the diary and organise appointments and meetings for the Managing Director and ensure that he has all necessary papers required for meetings
General office administration, telephone work and filing
Update and chase delegated tasks to ensure progress to deadlines
Recommend management action to improve standard operating procedures.
Make travel arrangements and expenses.
Managed conference and meeting room bookings internally
Scheduled appointments, maintain and update appointment calendars of the chairman
Kept current record of staff members' intact and updated 2
Scheduled space and equipment for special programs and prepare lists of participants Teacher 2017-2018
NYSC, Ifelodun Community Grammar School, Ibadan
Prepared materials and classrooms for class activities
Assigned and grade class work and homework
Guided and counselled students with adjustment and/or academic problems, or special academic interests
Prepared for assigned classes, and show written evidence of preparation upon request of immediate supervisors
Prepared objectives and outlines for topics, following curriculum guidelines or requirements of the state and school
Confered with other staff members to plan and schedule lessons promoting learning, following approved curriculum
Collaborated with other teachers and administrators in the development, evaluation, and revision of school programs
Performed administrative duties such as assisting in school library, hall etc. EDUCATION
BSc. (Hons.) Library and Information Science, Ambrose Alli University, Ekpoma, Edo State 2013 - 2017
West Africa Senior School Certificate, Noble Stars College, Ikorodu, Lagos state. 2004-2010 SKILLS AND CORE COMPETENCIES
Core Competencies: Good communication Skills, Analytical approach to Problems and organization skill, Sound working knowledge of all current employment law, Sound working knowledge of operational HR issues, Experience of working in a fast-paced demanding environment, Experience of interacting with all levels of management
Interpersonal and Communication Skills: Effortlessly connects with people to build personal and business relationships, and passes information in a clear and socially sensitive manner. An empathetic and attentive listener and problem solver.
Team Leadership and Management: Able to delegate responsibilities, motivate a cross-functional team to achieve corporate goals. Clearly expresses ideas and business strategies in verbal and written formats whilst ensuring inclusive collaboration.
Software Skills: Advanced Microsoft Office (Word, Excel, PowerPoint). AREAS OF EXPERTISE/INTERESTS
Organisational Development, I love Meeting People, Love to Inspire people, I am a good researcher, Training & Development, Employee Relations, General Business Administration, Compliance with relevant Logistics and delivery policies. TRAINING AND CERTIFICATIONS
Retail Sales Associate, Lagos State Employment Trust Fund (LSETF) 2019
Essentials of Communication, Arc Skills- GX Accelerate Foundational Course 2019
Diploma in Desktop Publishing and Graphics Designs, Globaltechs World Computer Institute 2010 REFERENCES: Available on request
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