Office Assistant Customer Service

Brandy Howard

Perris, CA *****

Phone: 951-***-****

Email: *********@***.*********.***

Objective

Driven, detail-oriented professional with seven years of experience looking to apply for a clerical position where I can utilize my skills and enhance the growth of an organization.

Work Experience

Adjudicator

Apex (Capitol Bridge LLC)

Remote

November 2021-Present

Accountable for making and receiving calls in a timely manner. Maintain claimant confidentiality, per HIPPA regulations. Analyze types and sub types in order to identify claimant needs. Redirect customers to the appropriate call number in order to resolve the problem they have. Calm and respectful when dealing with all claimant. Identify claimant needs and, clarify information, research every issue and provide solution and alternatives. Type speed of 57 wpm. Complete and resolve a minimum of 50-60 calls per day. Problem- Solving and troubleshooting Savy. Express patience and empathy to angry claimant. Redirect claimant conversation to stay on topic. Adress all claimant service queries in a polite, accurate, and timely manner. Independent problem solving.

Eligibility Clerk

Perris Self Sufficiency

Perris, CA

January 2021- May 2021

In charge of managing cases and files that belonged to customers. Responsible for maintaining confidentiality (HIPPA). Conducted interviews for eligibility. Maintained large case loads in a timely manner. Maintained great customer service. Utilized phone system in order to conduct interviews. Filed and paperwork online and physically. Efficiently managed all Microsoft Softwares, not limited to: Excel, Office, Word and PowerPoint. Mailed documents to customers to keep them up to date on their case. Created documents for customers. Called customers for follow ups regarding their case and to resolve any issues. Input information regarding changes to customers cases.

Dietary Aide/Cook

Sodexo

Menifee, CA

January 2020 – December 2020

Responsible for physically filing reports for each patient that outlined their dietary needs as well as restrictions and other health concerns. Communicated with hospital staff to receive and review dietary reports, confirmed dietary needs and reported any discrepancies as identified to be reviewed and corrected. Utilized online software and confirmed patient’s social security numbers, as well as dates of birth and names to correctly match dietary reports with online file for each patient to ensure correct dietary guidelines were assigned to them. Utilized phone system to call dietitian for menu modifications and to communicate patients needs to staff and ensured that all requests were forwarded accordingly in person and on the phone. Assisted patients with filling out diet forms and menus and explained their dietary restrictions to them while assisting them with entering information for foods that they wanted to request. Prepared meals/snacks as assigned by supervisor according to planned menus, established schedules, and resident(s) requests and sanitary directives. Served meals in resident rooms, dining rooms, and other designated areas. Loaded and distributed food trays and carts to residents' rooms and/or dining room areas. Collected and returned food carts to dishwashing area. Assisted in receiving and storing food and supplies. Stored items properly as well as labeled and dated them according to guideline chart for food type. Performed various work routines using different dietary utensil supplies and equipment as assigned by the Dietary Manager. Maintained the cleanliness of the kitchen and kitchen equipment by performing weekly and daily cleaning according to assigned schedule.

Direct Support Professional (DSP-On Call)

Better Days

Menifee, CA

October 2019 – July 2020

Supervised individuals with their Activities of Daily Life. Completed light housekeeping duties; planned and prepared meals; changed bed linen. Documented individual(s) progress notes and other necessary documentation. Ensured residence maintains compliance per state regulations.

Delivery Driver

Instacart

Inland Empire, CA

August 2017 – March 2020

Retrieved bagged orders from the staging area and deliver them to the customer's door. Assisted with organizing food orders. Communicated directly with the customers to ensure an exceptional delivery experience. Managed multiple shopping orders and purchases. Promptly delivered groceries to appropriate customers as requested.

Delivery Associate

Amazon

Moreno Valley, CA

October 2018 – June 2019

Properly delivered Amazon packages to customers residence(s) all around Moreno Valley area. Planned and followed the most efficient routes for delivering goods. Sorted items to be delivered according to the delivery route. Ensured all packages are scanned, and quality inspected to ensure accurate product delivery.

Caregiver/Assistant

IHSS

Sun City, CA

October 2017 – October 2018

Ensured the client's home is organized according to their needs and that safety measures are in place. Administered medication and kept a daily journal of medicine intake. Completed light housekeeping duties; planned and prepared meals; changed bed linen. Offered emotional support, companionship, and conversation. Scheduled doctor's appointments. Met with doctors and nurses to better accommodate the client. Drove clients safely to their destination.

Caregiver

Brightstar Care

Menifee, CA

August 2016 – October 2017

Assisted client with bathing, dressing, and other personal hygiene items. Streamlined housework and cooking to provide delicious nutritional meals in a safe, clean home. Maintained a daily journal of activities and reported any physical or cognitive changes to the family of loved ones. Maintained confidentiality of patient files.

Inventory Associate

WIS International

Moreno Valley, CA

January 2016 – August 2016

Served as an Inventory Control Quality Assurance. Packed merchandise and ran reports from time to time. Followed a daily task list and maintained the section. Maintained top 10 scanners in the store out of 100 people. Maintained a safe, clean work environment. Located and brought the products to the designated areas.

Office Assistant

Irvine Valley College

Irvine CA

August 2012 – June 2015

Reviewed students submitted forms including surveys, and exams and verified that all information was correct on forms and sent it to school staff for review. Reviewed exam answers on testing forms and identified any irregularities or patterns that indicated errors or improper conduct and reported it to teaching staff for further review. Filed away student exams, answer keys, inventory sheets that showed purchased class materials and filed them physically to comply with school information storage requirements. Entered test and quiz scores into Microsoft Excel document and verified accuracy by cross referencing physical copies. Also digitally filed excel sheets that contained grading information and submitted to teaching staff for further review as needed. Utilized multi-line phone system to take phone calls from students in regard to their current progress in a course or general questions for assignments. Scheduled appointments for teaching staff and students to complete office hours appointments, also managed digital calendar for teaching staff and scheduled appointments with other colleagues and school officials as needed. Rescheduled appointments over the phone as needed or requested by students or other staff members. Reviewed excel documents for graded assignments as instructed by teaching staff to identify any errors entered and cross-referenced entered scores with paper copies to verify the accuracy of the entered data and submitted to staff for final review. Utilized Microsoft Word and Microsoft PowerPoint to create marketing flyers and promotional material for on campus events. Operated office equipment such as photocopiers and scanners to process requests from staff to distribute flyers and informational documents for various on campus events. Maintained organization inventory by checking stock of classroom supplies to determine current item needs, contacted external vendors to secure and expedite orders, and physically placed new obtained equipment to course room for use. Documented daily attendance and entered information into online Microsoft Excel sheet for review. Managed the cleanliness of the office and refilled office supplies when needed.

Skills

Windows PCs, Microsoft Word, PowerPoint, Excel.

Certifications : BLS (Basic Life Support) CPR

Education

California State University Fullerton, Fullerton, CA

Bachelor’s Degree - Kinesiology (In Progress)

Irvine Valley College, Irvine, CA

Associate’s Degree (AA) Liberal Studies

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