Credit Manager Customer Service

Robert Scheuermann

Belmont CA ***** 650-***-**** Email: *********@*******.***

PROFESSIONAL QUALIFICATIONS:

Proven over 10 years credit and collections track record excelling in all credit/collection metrics; DSO, bad debt, over 30, 60, 90-day aging etc. Recognized for the ability to collaborate cross-functionally in order to build consensus and accomplish order to payment processes.

TECHNICAL SKILLS: Netsuite Oracle SAP Navision (Univar Accounting Software) MS Power-point, Excel (Pivot Table, V-lookup, Macros), Word, Access Get Paid (Avantgard Getpaid 7i.6) HIGHLIGHTS OF QUALIFICATIONS:

• Credit Analytical Skills: Provide analytical services as part of the Retail Credit team. Analyze/evaluate financial statements. Develop cash flow projections. Document findings; prepare independent recommendations on advisability of granting credits for minimum exposure.

• Financial/Analytical Skills: Ability to analyze and interpret financial statements, credit profiles. Responsible for reconciling and investigating department cash flows against general ledger.

• Managerial Skills: Supervise a staff of 9. Communicate department goals, perform annual focal reviews and mentor subordinates for career growth and development.

PROFESSIONAL EXPERIENCE:

VARIOUS CONSULTING ROLES November 2020 - Present

Senior Credit & Collections Consultant

Credit/Collections Consultant (Confluent, Mountain View, Ca.) November 2021- Present

• Collection of 100 accounts averaging $20mm monthly.

• Post daily banking receipts in NetSuite.

Global Credit & Collections Manager (Cutera Inc., Brisbane Ca.) November 2020 - October 2021 Oversee day-to-day operations for all transactions submitted to the corporate office for credit approval.

• Review customer credit applications to determine credit worthiness. This includes credit evaluation by analyzing credit reports, tax returns, profit & loss statements, bank and investment account statements.

• Responsible for minimizing portfolio delinquency, collections and write-offs.

• Monitor aging of Accounts Receivables to identify past due accounts.

• Prepares on-going reports to apprise sales and financial management the status of past due accounts.

• Collect A/R through various methods such as phone calls, sending out statements and liaison through sales.

• Work directly with sales administration, customer service and direct sales force in order to resolve collections and ensure open and timely communication between departments.

• Supervise customer invoicing, subsequent credit adjustment and administrative functions.

• Reconcile General Ledger Accounts Receivable and associated accounts.

• Ensure all components are met, and evidence thereof, to substantiate SOX controls for revenue recognition and associated accounting for sales incentives.

• Reduce risk through the identification and implementation of adequate processes and controls, and continually monitor and assess the adequacy of these processes and controls.

• Accomplishments: Changed current processes in cash application due to inefficiencies that resulted in a direct result of one less FTE. Fixed a broken department internally by fostering a team approach among cross functional departments.

Mondee Inc San Mateo California

Credit & Collections Manager (Laid Off due to COVID-19) April 2019 – June 2020 Manage 15 employees (located in US and India) to ensure 100% portfolio management occurs and team meets departmental objectives.

• Provide A/R results reports for upper management on a weekly basis pertinent A/R metrics, DSO, cash projections vs. actual receipts, etc.

• Review all A/R agent portfolios weekly and work with them on critical accounts to ensure proper procedures are followed and minimize potential bad debt.

• Meet with A/R agents on a monthly basis to go over results and issues. Also provide yearly reviews as needed.

• Create and distribute weekly aging’s for team and at the same time provide upper management with cash projections.

• Accomplishments: Wrote up credit policies and procedures that were badly needed for this start-up company. Thru hard work and diligence slowly changing the culture of both A/R agent’s collection methods and Sales methodology when addressing customers past due balances. Created a working aging for all A/R members in google docs that gives up to the minute accounts payment status.

Mygrant Glass Hayward, CA

Assistant A/R Credit Manager February 2018 – March 2019

• Manage 5 employees to ensure 100% portfolio management occurs and team meets departmental objectives.

• Personnel responsibilities including hiring, on-board training, coaching, routine development and career guidance, as well as recognize achievements and disciplinary action as needed. Conduct annual reviews.

• Review and approve all applications for credit worthiness and assign credits lines as warranted.

• Document and recommend credit policies for approval by credit manager.

• Meet with individual team members monthly to review top 25 accounts and suggest go forward plan if necessary.

• Manage COD portfolio for all 73 branches by working closely with warehouse managers, customer service reps and sales to ensure payments are made at time of purchase and customers are paying within terms.

• Accomplishments: Created working aging’s to ensure team members are utilizing production time efficiently. Reduced over 60 aging from 11.2% to 8.5% by reengineering aging and working with individual team members to ensure meeting assigned metric goals. Standardized COD procedures and expectations that reduced company credit exposure and losses. Trained all team members on best practices for utilizing Microsoft office applications and provided training on excel.

Sciex LLC Redwood City, CA.

Credit & Collections Supervisor December 2015 – March 2017

• Manage 7 employees to ensure 100% portfolio management occurs and team meets departmental objectives.

• Ensure all new and existing customers have proper credit limits and are reviewed bi-yearly and orders are released on a timely basis.

• Direct interfacing with customers on collection matters and dispute resolution.

• Overseeing customer billing.

• Personnel responsibilities including hiring, on-board training, coaching, routine development and career guidance, as well as recognize achievements and disciplinary action as needed. Conduct annual reviews.

• Ensure all credit policies and procedures follow SOX rules and regulations.

• Balance GL to Local Ledger ensuring A/R accounts are in balance.

• Perform end of month closings for two companies. Aryzta LLC San Leandro, CA

Collections Supervisor May 2012 – November 2015

• Personnel responsibilities including hiring, on-board training, coaching, routine development and career guidance, as well as recognize achievements and disciplinary action as needed. Conduct annual reviews.

• Sound understanding of current systems (Including EDI) and workflows and monitor collector work-list, aging and notes to ensure prompt and appropriate execution of collection policy, activity and documentation.

• Ensure orders on hold are reviewed and appropriate action taken in timely manner.

• Review write-offs and credit approval authorization up to $300k.

• Communicate and enforce department and company policies and procedures, goals and objectives.

• Partner with internal and external customers by acting as a key point of contact; assist with general questions and escalation processes.

• Ongoing communication with manager to provide regular updates on productivity, tracking and performance metrics, business issues and staff development.

• Encourage the use of continuous improvement methods within and beyond the team to identify procedural gaps and inefficiencies, recommend strategic solutions and assist with implementing changes.

• Active participation with spearheading special projects as assigned. Univar USA Redwood City, CA (Formerly Basic Chemical Solutions, Inc. Acquired July 2011) Sr. Collection & Credit Analyst June 2007 – November 2011

• Portfolio consists of 700 active accounts avg. $20MM monthly.

• Placed collection calls and e-mails on all accounts.

• Analyze accounts receivable information to determine priority of collection activities for the purpose of

• Maximizing cash flows, minimizing AR delinquency and improving DSO.

• Documented collection activities in Get Paid; Managed and maintained $26.5MM credit lines.

• Maintained a 35.6% DSO below target metric of 38 Days.

• Exceed all credit department goals which include bad debt, invoices over 30 days, and cash on account by 60%, 10%, and 15%, respectively.

• Worked with Operations Manager on streamlining customer order process to ensure timely payments.

• Prepare MMR (Monthly Management Reports) that consist of DSO reporting and Current Aging Report for all Territories.

• Review in depth, all pertinent credit and financial information including financial statements, reporting services, credit publications, and rating agency reports including DNB and Experian.

• Prepare summary, present facts and offer options concerning credit worthiness.

• Maintain control over credit facilities, noting payment progress, watching for any developing problems and conveying distressed accounts to Sales Managers.

• Retain a delegation of authority up to $100K; however, approved all credit applications up to $250K when Credit Manager was not present.

• Prepare ad hoc reports for management utilizing MS Excel functions such as Pivot Tables and V-Lookup. EDUCATION:

Notre Dame De Namur – 2003-2005 ( Business Administration) University of Phoenix – 2001-2002 (Business Administration) Henry Ford Community College – 1979-1981 (Accounting)

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