Stock Associate Project Coordinator

MANNY R. LIMA

*************@*****.*** • Kearny, NJ • 973-***-****

EDUCATION & CERTIFICATIONS

University Of Maryland, Adelphi, MD

Master Degree in Science in Cybersecurity Technology 2022 Bachelor Degree in Science in Computer Networks & Cybersecurity 2020 CompTia Security +

CompTia A+

TECHNOLOGY

Active Directory, AWS, Azure, Cain, CrypTool 2.0, FTK Imager, MySQL, Nessus, Ophcrack, OurSecret, Password Recovery Tool Kit (PRTK), SCAP Compliance Checker 5.4.2, Snort, STIG Viewer v2.16, Windows Server 2019, Wireshark. EXPERIENCE

Super Cellars, Ridgewood, NJ 2015 - 2021

Store Stock Associate

• Stocked shelves, maintained store operations and assisted customers.

• Trained new team members, assisted and managed co-workers in the absence of management.

• Responsible for overseeing day to day operations, opened and closed business store.

• Prepared customer orders, processed logistics orders and delivered products to customers. CSAV Agency North America, Iselin, NJ 2014 - 2015

Document Coordinator

• Managed email queue via Lotus Notes.

• Responsible for data entry such as updating file numbers, new/updated information, and document information codes into computer systems to support document and information retrieval.

• Responded to clients via Lotus Notes with updated documents.

• Performed filing and scanning of quality system documentation.

• Printed seaway bills, signage, and shipped to the client in an expedient manner. Core Technology Solutions LLC, Whippany, NJ 2011 – 2013 Help Desk Analyst/Project Coordinator

• Created, imported, and exported company spreadsheet reports into ticketing system.

• Collaborated with warehousing team, and Core-Tech management on client needs.

• Coordinated equipment inventory & materials; responsible for requesting equipment & materials from Warehouse Department.

• Responsible for issuing technicians proper equipment, parts, and tools.

• Performed over-the-phone analysis, diagnosis, and resolution for common desktop issues.

• Responsible for monitoring resolution process and ensuring tickets are closed within a 72-hour period.

• Responsible for communicating effectively with business users and ensuring customer satisfaction is met.

• Responsible for logging and tracking IT inquires and service requests; kept customers informed regarding resolution status.

• Provided first-level technical support for company-wide incoming calls and emails. Logged all calls on a knowledge- based call tracking software.

• Troubleshot computer hardware, software configurations and network issues.

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