Customer Service Assurance Inspector

Richard A. Gangwish ********@*****.*** 916-***-****

Objective

To bring my positive attitude, problem solving techniques and leadership ability to a company that thrives on employee development and career growth within the organization

Key Skills

*18 years of management experience *Strong organizational skills

*Customer service skills *Quality assurance inspector

*Training specialist *Problem Solving / Multi-tasking ability

*Data entry *Strong organizational skills

Work Experience

Primeflight GSE July 2014 – December 2021

Regional Manager

*Assign, Supervise and Evaluate 10 employees

*Monitor maintenance records to ensure compliance of services

*Provide equipment repair estimates for customers

*Responsible for repairs and preventative maintenance programs for over 250 GSE units

*Provide customer service and quality assurance to 19 Airlines

*Developed spreadsheets and documents to track preventative maintenance schedules

*Manage scheduling, dispatching, payroll, annual performance reviews and monthly budgets

*Setup training guidelines and procedures to multiple shop locations within our company

*In charge of relaying safety topics at the local level and ensuring 100% OSHA compliance

Lobo Services January 2001 – July 2014

Operations Manager

*Schedule, dispatch and manage 20 employees

*Customer service, quality assurance and direct liaison to 5 Northern California home builders

*Inventory control specialist in charge of purchasing, tracking and billing

*On site manager of house remodels and new home warranty repairs

Military Service

United States Army – Honorable Discharge

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