Front Desk Customer Service
Resume:
Tishanna Johnson
Charlotte, NC *****
******************@*****.***
Work Experience
Front Desk Associate
Ramada Plaza, Clarion, & Radisson Airport Conference Center - Charlotte, NC October 2018 to December 2021
• Answering the phone for incoming calls inquiring about reservations and events.
• Day shift consists of checking the guest out for the day, posting overdue payments, and pulling old registration cards.
• Checking guest into the hotel providing speedy and courteous customer service. Customer Service Representative
Converges/OnStar - Charlotte, NC
April 2016 to October 2018
• Answering incoming calls that are made from customers from their vehicles that are subscribed to OnStar.
• Processing payments for the OnStar subscription.
• Sending routes to the vehicle for the customer to have navigation to and from one destination to the next through OnStar.
Education
High school diploma
Maiden High School - Maiden, NC
September 2005 to June 2009
Skills
• Computer Skills
• Data Entry
• Customer Service
• Front Desk
• Communication Skills
• Organizational Skills
Certifications and Licenses
Hilton, Wyndham, and Choice certified
Present
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