Customer Service Lakeland Fl
Resume:
Carol Scott
Lakeland FL *****
email: ********@****.***
Summary of Qualifications
• Many years customer service experience combined with solid work history.
• Multi-task oriented, effective working independently or as part of a team, efficient in following through with directives.
• Quick learner with keen analytical ability and initiative: adept at grasping new material.
• Excellent “people” skills; routinely interact with diverse customer levels to provide premier customer service.
• Experienced in the following computer applications: Microsoft Word, Excel, Outlook
• Detailed cash handling and math skills.
• Self-directed, with proven ability to meet deadlines and work under pressure.
Education
Travis Vocation Center Microsoft Excel Course
Travis Vocation Center QuickBooks Course
Bremen High School, Midlothian Illinois General Studies
Highlights of Experience & Qualifications
Customer Service
• Identified clients’ needs and determined course of action.
• Responded to customer questions; interpreted and explained complex instructions.
• Collaborated with team to provide premier customer service.
Leadership
• Motivated employees and improved working conditions, resulting in greater camaraderie.
• Trained coworkers in various technical and service processes
Troubleshooting
• Identified communication discrepancies and resolved through creation of training materials.
• Compiled and analyzed independent contractor performance records.
Administrative Support
• Managed and processed independent contractor applications.
• Oversaw accounts receivable; reconciled receipts and prepared bank deposits.
• Oversaw accounts payable; reconciled reports and receipts and prepared8 invoices.
• Coordinated 10+ line switchboard; routed calls as appropriate.
Employment
Village Realty of Winter Haven
Administrative assistant
Publix Supermarket Lakeland Florida
Customer Service Staff
Ingals Grocery
Pharmacy technician
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