Customer Service Arabic

Mehrnoushsadat Jafari Kenari

Kamloops, BC, +1-236-***-****, *********.******@*****.**, https://www.linkedin.com/in/mehrnoosh-jafari-5b729942

PROFILE SUMMARY

9.5 years of experience as a dedicated and focused inspection coordinator who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals.

Personal skills: Detail-Oriented, Result-Oriented, Administrative skill, Proactive, Time management skill: understanding individual, team, and company and structure work in a way that allows me to accomplish goals

Interpersonal skills: Good communication skills, Problem-Solving, Teamwork

Certificates: EFQM, ISO 9000:2000, Incoterms 2010, UCP-600, ISO 17020:2012, ISO 9001:2008

Proficient with Word, Excel, PowerPoint, Outlook, and BIS web-based ERP System

Language skills: Persian: Native, English: Fluent, French: Limited, Arabic: Limited

Hobbies: Reading Books, Playing Violin, Mountain Climbing, Biking

EDUCATION

Supply Chain Management Student (Post Baccalaureate Diploma)

Thompson Rivers University

September 2021-Present

Kamloops, BC

Industrial Engineering - Industrial Production (Bachelor)

Iran University of Science and Technology

September 2006 - October 2011

Behshahr, Iran

WORK EXPERIENCES

Customer Service Associate October 2021-Present(part-time)

Staples, Kamloops, BC

Contribute to the sales and goals including print, digital marketing, shipping, and tech services.

Review the online dashboard and filter the processing of customer orders in an efficient, accurate manner.

Pay close attention to detail and instructions, and manage projects while following proper production procedures.

Connect, Share, and Partner with customers to discover sales opportunities.

Pre-Shipment General Cargo Inspection Coordinator January 2012- July 2021

Bekhrad International Inspection Services Company (B.I.S), Tehran, Iran

Manage multiple assignments simultaneously, while working independently or with others to meet priority deadlines.

Researches and response to moderately complex and occasionally complex customer communications, concerns, conflicts, or issues

Coordination of pre-shipment inspection activities with suppliers, inspection agencies, and customers throughout the world.

Liaison with internal personnel e.g. buyers, expeditors, and shipping.

Evaluation of available inspection personnel; confirm availability

and arrange deployment.

Reviewing and issuing of inspection certificate.

Coordinating resolution of punch list and non-conformances.

Reporting on qualitative and quantitative data to senior managers by using the BIS ERP system.

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