Program Instructor Aid

JOHN P. BRITT

**** ********* *****, ***********, **, 28590 252-***-**** **********@*****.*** linkedin.com/in/johnpbritt/ BUSINESS OPERATIONS, HRM, IT, AND RELATIONSHIP

PROFESSIONAL

Business Strategy and Planning Information Technology Administration Relationship Management Operations Transformation

PROFESSIONAL QUALIFICATIONS PROFILE

Highly diversified Professional with extensive management, HR, and IT experience within private, government, and military contractor sectors. Proven track record of continuously exceeding expectations with expertise in Leadership, Education, Communications, and Resource Management in clinical and non-clinical settings. Thrives in fast paced, intellectually demanding roles and environments. Known as a mentor continuously setting the example for others to follow. Seeking opportunities where diverse skills and training background will be of immediate value in a career that continually challenges.

SIGNATURE STRENGTHS

Information Technology

Budgeting / Forecasting / Analysis

Program Management & Evaluation

Engage & Influence Stakeholders

Change & Operations Management

Revenue Growth & Cost Reduction

Cross-Functional Team Leadership

Human Resource Management

Systems’ Analysis

Strategic Planning

Community Outreach

Emergency Management

EDUCATION & CERTIFICATIONS

EAST CAROLINA UNIVERSITY, Greenville, NC

Master of Public Administration – MPA, Health Care Administration (2022) Bachelor of Science in Political Science – Professional Track (2004)

Concentration in Public Administration / Management Minor in Business Administration CERTIFICATIONS

UNC-Chapel Hill - EMS Administration/Disaster Preparedness Certificate AHA - Regional Faculty (ret.) - ACLS, PALS, and BLS Certified NC & NREMT - Paramedic Certified FEMA - ICS Trainer Critical Incident Stress Management - Group Crisis Intervention AHA Advanced Cardiac Life Support Instructor (ACLS); Pediatric Advanced Life Support Instructor (PALS), Basic Life Support Instructor (BLS) HAZMAT Awareness and Operations Certified

PROFESSIONAL EXPERIENCE & CONTRIBUTIONS

CAROLINAEAST HEALTH SYSTEMS, New Bern, NC 2021 – Present Chief of EMS / EMS Department Manager

Scope: Perform complex administrative, professional, and supervisory work managing the 911 Emergency Medical Service, EMS Transport Division, and Advanced Life Support Interfacility Transport Divisions. Key Business Impacts/Responsibilities with Accomplishments:

Created and implemented a new hiring process which includes skills-based assessments

Implemented a new schedule which reduced overtime and added personnel when they are actually needed.

Managed and Maintained our Electronic Patient Care Reporting System (ESO Suite)

Implemented Data interface between ESO Patient Care Reports and our patient defibrillators/monitors reducing paper usage and improving data quality.

Created and managed electronic information board

Implemented an Online department wide communications tool that vastly changed communications and culture within the departments. In just six months, more than 8,000 messages have been sent within our department using this system.

Created an online non-emergency patient scheduling system that automatically updates the electronic information board

Updated Job Descriptions within the department and changed the supervisory structure reducing the number of required supervisors by two and saving the associated salaries. JOHN P. BRITT PAGE 2 OF 3

EDGECOMBE COUNTY RESCUE SQUAD, Tarboro, NC 2011-2012 / 2013 – 2020 Chief Executive / Chief Human Resource Manager

Scope: Perform complex administrative, professional, and supervisory work managing the Emergency Medical Services Division. Oversee and ensures compliance of ECRS. Report Directly to the ECRS Board of Directors. Supervise a 90+ Member Staff with four different schedules at multiple locations. Create and manage Monthly Financial and Performance Reports for Public Review. Serve as Chief Quality Assurance Officer, coordinated Training and Compliance with Continuing Education Providers. On Call 24/7 – 365 for all After Hours Emergencies.

Key Business Impacts/Responsibilities with Accomplishments:

Created and managed an entirely new HR process. Implemented online employee onboarding and HR data management using ADP and PayCore, Created and managed a recruiting and retention policy, implemented pay scales and merit-based pay, and completely migrated from paper to digital record keeping.

Created and managed the entire IT infrastructure, including building and configuring servers, Installing and Managing the VoIP System, manage 20+ iPads using multiple device management (MDM).

Created and managed an electronic information system spanning four locations.

Managed and Maintained our Electronic Patient Care Reporting System (EMSCharts) moved from a paper- based system to an entirely digital system utilizing iPads

Implemented HL7 interface between EMSCharts and ECRS (first outside agency to accomplish this with Vidant), Implemented Backline secure communications; Implemented spatial analysis-based system status management.

Prepared and oversaw an annual budget in excess of $4.8 Million including determining fiscal requirements ensure that billing, collections, and purchasing functions are completed according to governing guidelines, and made decisions on capital needs for the EMS system.

Establish and maintain effective working relationships with administrative staff, EMS personnel, patients, department heads and government officials, general public, and the North Carolina Office of EMS.

Created an entire accounting processing system, taking a paper-based system that was not tracked properly to a digital system with a formal budget that includes a cloud-based and electronically reviewed approval process.

Created and implemented the entire line-item budget that we now rely on and held accountable to.

Initiated a subscription program to create revenue. Third (and only completely nonprofit system) to do this in NC.

PROFESSIONAL EXPERIENCE & CONTRIBUTIONS CONTINUED

EXELIS (Now Part of Harris Corporation), Doha, Qatar 2012 – 2013 Branch Manager – Medical Services Project Manager (Secret Clearance Required and Maintained) Scope: Held direct responsibility for all Branch Management Functions (QBOSS U.S. Army Camp As Sayliyah) and reported directly to the Program Manager and related team members/leadership structure. Key Business/Organizational Impacts/Responsibilities:

Direct supervision of one Physician, two PAs, five Nurses, and eight support personnel. Ensured that proper training, licensure, and credentialing was maintained for all Personnel. Coordinated hiring/termination with subcontract employees.

Awarded: Exelis “Functional Bench” Identification for Management; Exelis Ring of Quality - Silver (Team Award); 175th MP Battalion Certificate of Appreciation and Commander’s Coin; Exelis Certificate of Appreciation – First Aid/CPR Instruction and Exelis “Rising Talent” Identification.

Instructed ACLS, PALS, BLS, and First Aid to base populous and contractor employees.

Coordinated and oversaw all aspects of scheduling and transportation for personnel, approved third party contract payments

Volunteered at the American School of Doha as a CPR and First Aid Instructor. JOHN P. BRITT PAGE 3 OF 3

EDGECOMBE COMMUNITY COLLEGE, Tarboro, NC 2011 – Present Senior EMS Instructor

Scope: Serve as Primary Technical Scope of Practice Instructor; Advanced ALS Topics Instructor including ACLS, ACLS-EP, and PALS and Leadership Academy Co-Architect and Lead Instructor. Key Business Impacts/Responsibilities:

Created industry-specific collateral and market penetration strategy - expertise in Analytics, Supply Chain, Manufacturing, and Lean Methodologies. Provided full content services including pre-interviews, research, writing, and editing.

PITT COUNTY GOVERNMENT, Greenville, NC 2006 – 2011 Paramedic Supervisor/Deputy EMS Coordinator/Assistant Emergency Manager Scope: Served as Primary Quick Response Vehicle Operator for Pitt County EMS and Chief Administrator and Personnel Supervisor for 3 EMS Stations and 50+ Employees. Recognized as Falkland EMS Paramedic of the Year in 2007.

Key Business Impacts/Responsibilities:

Served as Assistant EMS System Coordinator for the County of Pitt. Created and Submitted an Annual Budget in Excess of 2.2M.

Oversaw scheduling including approving monthly schedule requests, overtime expenditures and administrated monthly staff meetings.

Developed and submitted monthly service reports and approve all student / ride along requests.

On Call 24/7 – 365 for all After Hours Emergencies, responded to and Assume Command of all MCI incidents and all High Acuity EMS Calls.

Served as COOP for EMS Coordinator / Deputy Director EMS held direct responsibility for all Personnel Recruitment and Hiring/Termination Coordination. Conducted Zoll Data Systems Electronic Patient Care Report System Support and Administration.

Early Career Note:

CLOSE UP FOUNDATION, Alexandria, VA/Washington, DC Program Instructor 2005 – 2006 Taught American Government to high school and middle school students in Washington, DC. Flexed to Senior Program Instructor.

DETA, INC., Kinston, NC Operations Manager / Lead Technician 2002 – 2003 First employee hired to oversee operations of both Sales and Service Depts for new computer and technology startup.

CUSTOM COMPUTING, INC., Kinston, NC General Manager 2001 – 2002 Chief Administrative Officer / HR Director reported directly to the President of the company. Managed all human resources, financial, sales, and service aspects.

PC-AGE, INC., Greenville, NC General Manager 2001 – 2002 VP level position reported directly to the CEO, directly managed and oversaw Outside Sales, Retail Sales, and Accounting Department Heads.

PROFESSIONAL AFFILIATIONS

American Heart Association - Emergency Cardiac Care National Committee 2015 – Present NAMI-NC 2017 State CIT Conference Committee 2017

Edgecombe Community College - Allied Health Advisory Council 2014 – Present References and additional non-confidential information available upon request. JOHN P. BRITT

2265 Edgewater Drive Winterville, NC, 28590 252-***-**** **********@***.*** linkedin.com/in/johnpbritt Personal Code of Ethics

I will always be kind - even when kindness is not warranted.

I will be the best husband, father, employee, and servant that I can be.

I will always do the best work that I can do. I will not accept half-measures in myself for anything that I set out to do.

I will treat everyone as an equal human. No one is better (or worse) than anyone else

I will hold myself to a higher standard in every aspect of my life than I hold anyone else.

I will uphold and follow the laws, rules, regulations, and guidelines set out for me by any legal body with due authority.

I will work to improve the life of all around me. This includes my supervisors, coworkers, subordinates, and patients.

I will strive to continually improve myself in all that I do and all that I am.

I will always leave better than I receive.

I will always remember that Leadership is a Service to Others

I will not lie, cheat, steal, or otherwise cause disgrace to myself, my agency, my state, my fraternity, or my country.

Contact this candidate