Human resources/Admin officer

CHRISTINE OLAROTIMI

B.A, M.Sc.

HR M G T A D M I N I S T R A T I O N B U S I N E S S M A R K E T I N G C U S T O M E R CARE CONTACTS PROFESSIONAL SUMMARY

Idi-Oro, Lagos State.

+234 80 3748 4841

*********.******@*****.***

EDUCATION

M.Sc. – Employment Rel. & HRM

University of Lagos, Akoka.

2019.

B.A. – Theatre Arts

University of Lagos, Akoka.

2008.

CORE COMPETENCIES

Employee Administration

Human Resource Management

Talent Mgt, Recruitment Mgt.

Payroll Administration, HMO

Compensation & Benefits

Staff Development

Customer Service Mgt

Office Administration

Marketing Strategies, Sales Mgt.

Database Mgt, Project Mgt.

Business Development

Relationship Management

Dynamic and competent professional with proven work experience customer service operations, and marketing management.

Track record of building and expanding a database that improved personnel tracking & deployment by 55% and improving sales by 35%.

Adept at supporting organizational development via innovative HR policies and effective recruitment processes with interpersonal abilities.

Proven ability to employ administrative management strategies and process improvements to improve the quality of results and drive growth.

Highly skilled in utilizing marketing promotions and programs to enhance business sales and expand business revenue and customer base. WORK EXPERIENCE

Human Resources/Admin Officer Nov. 2017 – Present. Corona Schools’ Trust Council.

• Provided administrative and logistical support to various projects.

• Worked closely with the liaison officer of each location as ambassadors to communicate HR policies and practices

• Helped receive and attend to HR-related enquiries in your location and developed training and onboarding materials.

• Handled record-keeping, document filing, and database management.

• Updated internal database with new hires by filing their records

• Scheduled job interviews for support staff and contacted them when in need Customer Care Consultant (Team Lead) / 2014–2016.

Stanbic IBTC Bank Plc.

• Organized customer information for business planning purposes.

• Increased customer retention by 43% while improving sales by 35%.

• Handled inbound and outbound calls; identified and escalated priority issues while providing customer service within the bank’s quality standards.

• Employed resolution strategies that reduced complaints by 60%; led a customer care team of 20+ and saw their productivity and delivery.

• Provided outstanding customer service; resolved customer complaints, made telephone sales, and offered effective customer service support. PROFICIENCY

Communication

Time Management

Decision Making

Cost-Effectiveness

Commercial Acumen

Analytical Thinking

Vision, Innovation

Hands-on, Flexibility

Proactivity, Leadership

Productivity, Motivation

Adaptability, Multi-tasking

Collaboration,Accountability

Interpersonal, Organizational

TRAINING/CERT.

Don’t Pay Lip Service to Cust. Service

Stern & Kay Consulting

Limited.

2019.

Telemarketing and Selling Workshop

Kloverharris Limited.

2017.

Principles of Customer Service

NPL Limited.

2017.

WORK EXPERIENCE

Marketing Manager 2013 – 2014.

Boom Productions Limited. Ojodu Berger, Lagos State.

• Oversaw branding, advertising, and promotional campaigns; generated new business leads while analyzing market trends and preparing the forecasts.

• Decreased churn rate by 48%; drove effective marketing initiatives that successfully increased product visibility and market performance by 27%.

• Established excellent pricing strategies; met and exceeded goals/targets through cross-selling, upselling, cold-calling, and relationship building. Customer Care Executive 2011 – 2012.

Reckitt Benckiser Nigeria Limited.

• Coordinated sales and marketing team for prospective customers’ visits.

• Provided information to customers on new features and functionalities.

• Developed weekly reports to help recap weekly progress and bottlenecks.

• Followed up and tracked customers’ inquiries; developed and maintained customer trust while providing excellent customer support. AWARD

The CEO’S Team of the Year Corona Schools’ Trust Council. 2020. PROFESSIONAL SKILLS

• Strong interpersonal and communication (both verbal and written) skills an effectively work within a diverse workforce.

• Excellent communication and interpersonal skills, Strong organizational, leadership, and problem-solving skills.

• Proficiency in organizing, coordinating, and communicating with senior executives and other employees.

• Strong organizational skills, attention to detail, and ability to demonstrate initiative and be pro-active, showing confidentiality.

• Strategic thinking skills, presentation, and strong multi-tasking.

Contact this candidate