Customer Service Representative
Resume:
Alexiss Ceasar
CSR- Customer Service Representative
Atascadero, CA 93422
*************@*****.***
available for remote work only *
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Wineshipping, LLC - Paso Robles, CA
September 2020 to Present
• Use of CSRM Technology- Zoho Desk
• Managed Transfers Dispatch and Carrier Dispatch
• Maintain files and records within 5 separate data systems effectively
• Maintain successful and positive relationships with clientele in an upbeat work environment
• Assist other teams with various administrative tasks (calls, disseminating correspondence, scheduling meetings, & coordinating vendors)
• Performed basic billing
• Coordinate Team Solutions to Escalations
• Managed office supplies and inventory
• Directed in vendor relationship management and inter-business relationship
• Management of Regional Compliance Reporting
• Directed Temperature Control Program
• Managed International Shipment Program for warehouse CNA/Med Tech/Supervisor
Harvest Senior Living - Paso Robles, CA
June 2019 to September 2020
Residential 6 bed Assisted Living Senior Care
• Medication tech/medication preparation
• Oversees Daily Running of House and Other CNAs completion of duties
• Medical Charting and Medical Terminology
• Resident Daily Care and Assistance including Dementia and Alzheimer's care
• Planning Residential activities
Relationship Banker/Supervisor
Suns Gaming Inc - Atascadero, CA
June 2018 to June 2019
Banker-Gaming Specialist Supervisor:
• Registered Gaming Banker Supervisor under the Department of Justice (DOJ)
• Data Entry
• Debit/Credit Consolidation
• Superior Level Math Skills and Quick Thinking
• High Level Arithmetic Calculations on call
• Monitor Player Payout
• Ensure Legality of Live Card Game and Bet
• Ledger Consolidation
• Chip Management
• Customer Service
Home Care Aide
Home Instead Senior Care - Grover Beach, CA
February 2018 to May 2018
• Licensed Home Care Aide
• Assist with Doctor Appointments
• Assisted Clients with Activities and Physical Therapy Exercises
• Assistance with Caring for Pets
• Medication Reminders
• Plan Clients Weekly Nutritional Needs
• Light Housekeeping
• Companionship
Assistant Manager
Carl's Jr Restaurants - Paso Robles, CA
October 2016 to February 2018
• Assisted General Manager with managerial duties of restaurant
• Assisted in Training Staff
• Managed the Weekly Inventory
• Assisted in Weekly Inventory Count and Assessment
• Assisted in Weekly District Reporting and Daily Reports
• Managed Restaurants Vendor Orders and Reports
• Assisted in Scheduling of Staff
• Managed Safety and Q/A requirements for Restaurant
• Trained Staff in Q/A
• Large Sum Cash Handling
• Large Sum Consolidation and Management of Restaurant Deposits
• Managerial experience of two consecutive years
Education
Bachelor's in Education
National University - San Diego, CA
March 2022 to Present
AS
Cuesta College - San Luis Obispo, CA
2017 to 2018
AS
Cypress College - Cypress, CA
2012 to 2014
High school diploma
Atascadero High School - Atascadero, CA
July 2012
Skills
• Pos
• Pos systems
• Excel
• Microsoft office
• Outlook
• Quickbooks
• Time Management
• Management
• Restaurant Management
• Banking
• Help Desk
• Patient Care
• Medical Records
• Customer service
• Supply chain and logistics (1 year)
• Front desk
• Supply chain management (2 years)
• Customer Relationship Management
• Program Management
• Warehouse Management
• 10 key calculator (6 years)
• Typing (6 years)
• Data entry (6 years)
• Customer service (10+ years)
• Customer support (4 years)
Certifications and Licenses
driver's license
CPR/First Aid
CNA
Assessments
Administrative Support Professional Fit — Expert
August 2020
Measures the traits that are important for successful administrative support professionals Full results: Expert
Administrative Assistant/Receptionist — Highly Proficient August 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Early Childhood Development — Highly Proficient
August 2020
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Highly Proficient
Delivery Driver — Highly Proficient
October 2019
Interpreting instructions, reading maps, and solving problems. Full results: Highly Proficient
Scheduling — Proficient
October 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient
Verbal Communication — Highly Proficient
August 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
August 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Work Motivation — Highly Proficient
August 2020
Level of motivation and discipline applied toward work Full results: Highly Proficient
Attention to Detail — Expert
August 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Expert
Customer Focus & Orientation — Highly Proficient
August 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer Service — Highly Proficient
August 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Call Center Customer Service — Highly Proficient
August 2020
Applying customer service skills in a call center setting. Full results: Highly Proficient
Work Style: Perseverance — Highly Proficient
August 2020
Staying focused on a long-term goal despite difficulties, valuing productive use of one's time, and striving for excellence
Full results: Highly Proficient
Work Style: Conscientiousness — Proficient
August 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Microsoft Office, Excel, Outlook, Quickbooks, POS systems (7 years)
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