Customer Service Brgy

GOMER CASTILLO TINGKINGCO

*A Sampaguita St. Brgy. 155 Bagong Barrio Caloocan City

Contact No. 093********

Email: *************@*****.***

Career Objectives:

Seeking an employment opportunity where I can be able to utilize my strong organization skills, educational background, and ability to work well with people which will allow me to grow personally and professionally.

Work Experiences:

Bilingual spanish agent

August 19, 2020 to present

Alorica Philippines, Inc.

• Performs routine customer service phone support to client needs. Work is performed under regular supervision. • Responds to requests and calls from customers related to client specific program and products. • Identifies and responds to customer's needs based on designated procedures of account/client. • Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients. • Escalates calls to supervisor when necessary and appropriate. • Responds to requests for assistance and/or possible processing of credit card payments. • Tracks call in CRM/Salesforce the related information of each call received for auditing and reporting purposes. • Provides feedback on call issues related to downtime and/or training issues. • Escalates calls to supervisor when necessary and appropriate. • Maintains and updates customer information as necessary. • Provides support and assistance as needed & do upselling as necessary.

Bilingual spanish agent

September 2018-Present-August 18, 2020

Telus International Philippines

• Primarily handles non-voice and minimal voice Spanish & English queues or live chats in a sales account.

• Ensure that hosts are able to publish their listings comfortably.

• Send follow up emails to hosts that have unpublished listing/s.

• Send follow up emails to hosts that have unpublished listing/s.

• Provide excellent customer service to our users globally, through fast, upbeat, and genuine responses to inquiries and feedback.

•Answers customer communication in an efficient manner.

• Provide accurate answers and solutions to hosts/customers queries.

• Address customer issues in a patient manner with a genuine desire to help our users be successful.

• Collaborate with immediate team to ensure overall customer and product satisfaction.

• Perform each duty above with our customers’ satisfaction as our number one priority.

Logistics/Customer service assistant

June 03, 2017 to January 12, 2018

Manpower Outsourcing Services, Inc.

• Responsible in processing (new/renewal) importations permits/certificates.

• Responsible freight costs and duties billing and documentation.

• Interact with third party logistics service providers.

• Review bills, invoices, purchase orders, and ensure all payments are processed on time.

• Organize files both manually and electronically.

• Ensure accuracy of all inventories. Ensure that all items are properly numbered and tagged, & Reconcile hand receipts.

Process Expert

June 2012-February 2017

Maersk Global Service Centre

•Serves as a back end support, email, and chat support requested by our clients redirected by the front office in latin america countries.

•Process ebookings/manual bookings request.

•Ensure that the booking has a container assigned.

Customer Service Staff

October 2007- May 2011

Aboitiz Transport System Corporation

• Responsible for the efficient handling of ticketing transactions and providing over-the-counter passenger services.

Educational Attainment:

Foreign language: Instituto Cervantes Manila De febrero a Agosto 2018

Spanish language

Tertiary: Emilio Aguinaldo College 2000-2004

UN Ave., TM Kalaw, Manila B. S. in HRM

Vocational: Interface Computer College 1997-1999

CM Recto, Quiapo Manila Associate in Computer Science

Secondary: Rosario National High School 1992-1996

Rosario, Northern Samar

Primary: Enriqueta Elementary School 1986-1992

Lavezares, Northern Samar Graduated as first honor.

Trainings, Seminars, and Recognitions:

Consistent top performer spanish agent

Employee of the year 2019

Telus International Philippines

MGSC Star Awardee 2012, and 2015.

Employee of the month (October and November 2012)

Maersk Global Service Centre

Contact this candidate