Cleburne, TX 76031
Persuasive merchandising leader with good conflict resolution, problem-solving and multitasking skills. Capable of training and coaching employees to accomplish challenging sales and production goals. Familiar with diverse strategies for moving all types of products.
Self-motivated and dependable while achieving high performance with minimal supervision.
Demonstrated the ability to complete tasks accurately despite interruptions and competing demands.
Proficiency in Customer Service and Retail Management
Positive learning process
August 2010 to Current
Sales Floor Supervisor
Adhered to company standards when merchandising displays and running promotions.
Established and updated schedules to maximize coverage and delegated assignments to manage challenging objectives.
Revamped shelving, racks and bins to meet new planogram designs.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Maintained visually appealing and effective displays for the entire store.
Helped customers select products that best fit their personal needs.
Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
October 2006 to May 2010
Managed classrooms of 15 to 25 students during the absence of assigned teachers.
Educated learners in various subjects in the elementary classroom environment and ensured seamless transition when the head teacher was unavailable.
Oversaw pop quizzes, material exams, and standardized tests.
Kept classroom safe, organized, and clean.
Utilized prearranged lesson plans for existing classes.
September 1999 to September 2005
Technical Support Specialist
Communicated with customers to identify issues, walk them through solutions and initiate corrective actions to restore service and functionality to their PC.
Multi-task across systems and applications and resolved a broad range of technical issues.
Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
Handled over 20-30 phone calls daily.
Traveled to client sites and answered questions via phone and email so that issues were remedied in a timely manner.
February 1989 to September 1999
Dillards Department Store
Fort Worth, TX
Trained and mentored new associates on department policies and procedures.
Managed cash register, refunds and returns.
Completed purchases with cash, credit and debit payment methods.
Guided customers in choosing items which reflected personal style and shape.
Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Sought opportunities to up-sell and add-on additional merchandise.
Contacted other store locations to locate items to meet customer needs.
Answered incoming telephone calls with professional and knowledgeable responses.
Operated a cash register to process cash, check and credit card transactions.
Won store sales competition for Customer Service Pace-setters award three consecutive Years (1990-1992), resulting in increasing sales by 20%.
Education and Training
Edward Williams College
Accounting Associate of Arts
Abraham Lincoln High School
High School Diploma