Customer Service Sales Representative

Chakira Woods-Cooks

312-***-**** ****************@*****.*** Chicago, Illinois

Experience

Client Services Coordinator March 2020 – Present

United Healthcare – Chicago, Illinois

• Serve as primary point of contact for providers or members regarding medical/behavioral/clinical services or benefits.

• Manage records of incoming calls and sales records, as well as securely recording customer information and P.I.I.

• Communicate with clinical team to ensure appropriate member and provider responses when necessary.

• Reference automated job aid tools via computer to identify appropriate procedures when needed.

• Complete administrative tasks including record keeping, payment processing and calendar scheduling and management. Guide Representative September 2019 – March 2020

Assurance – Chicago, Illinois

• Utilized a consultative sales approach to sell insurance policies to prospective policyholders by providing rate quotes, benefits, and coverage information at competitive rates.

• Managed records of phone directories, incoming calls, and sales records, as well as securely recorded customer information and P.I.I.

• Completed administrative tasks including answering incoming calls, payment processing, and calendar scheduling and management.

• Demonstrated exceptional customer service using intrapersonal skills to maintain positive company reputation. Delivery Associate March 2019 – August 2019

Amazon – Chicago, Illinois

• Prepared, collected, and delivered parcels for incoming orders and maintained an exceptional on-time delivery rate.

• Managed warehouse quality, ensuring packages were packed and handled with care.

• Managed weights of 100 lbs., as well as manual tasks including loading company van, lifting, pulling, and bending.

• Followed transportation laws and regulations, including traffic safety laws.

• Documented and managed records, courier deliveries, mileage, expenses and more. Sales Representative June 2018 – December 2018

Massage Envy – Frankfort, Illinois

• Ensured guest happiness and resolved customer issues through exceptional customer service skills.

• Managed administrative tasks including appointment scheduling and reminders, answering phones, payment processing, and upselling services and products.

• Kept management apprised of member concerns and followed manager’s policies, procedures, and directions.

• Upheld Massage Envy’s core values of optimism, gratitude, excellence, consistency, and empathy. Education

South Suburban College August 2013 – Present

Associate of Arts, Fashion Merchandising

Technical Skills

Proficient in Microsoft Visual C++ and C

Database proficiency: Microsoft SQL Server and Microsoft Access Familiar with Microsoft Visual Basic®, Java

Proficiency in Microsoft Office, Spreadsheets, Power Point, Microsoft Access, Email, Web & Social Media, Adobe Creative Cloud.

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