Service Associate Bartender

ASIM DAS

Mobile: +971-*********

Email address: **.********@*****.***

Career objective

Career in the hospitality industry that provides opportunities for personal and professional development as well as to contribute to the organization effectiveness in order to take the company to the top position wherever I work.

PROFESSIONAL PROFILE:

Mercure Hotel, Dubai Barsha Heights Hotel Apartments Position: Bartender

Duration: Dec, 2021, to till now.

RESPONSIBIULITIES

• Warmly welcoming every guest and establishing a professional connection by respectfully interacting with them and understanding their needs

• Check identification of the guest to make sure they meet age requirements for purchase of alcohol and tobacco products.

• Assess customers’ needs and preferences and make recommendations

• Ability to Sell or influence others for up selling and suggestive selling.

• Provide recommendations and suggestions to guest for choosing Drinks and Snacks.

• Demonstrate a thorough knowledge of food and beverage products, menus and Promotions

• Maintain liquor, tobacco inventories and consumption.

• Prepare inventory or purchase requisitions as needed to replenish supplies Hilton, Al habtoor city Dubai.

Position: Senior Barman

Duration: Dec, 2019 to March, 2021.

RESPONSIBILITIES

• Maintain a positive, empathetic and professional attitude towards customers at all the times.

• Responding promptly customer inquiries.

• Communicating with customers through various channels.

• Acknowledging and resolving customer complains.

• Conduct weekly training sessions on beverage pouring practice, cocktail mixing and up-selling

• Achieve total guest satisfaction and organizational profitability through effective utilization of all resources

• Work towards the timely set up of the bar areas and the completion of all mise en place works, in line with the opening hours

• Delight the guest by offering trend setting and innovative products and services, contribute to sales activities and assist in maximizing revenue

• Prepare Store requisitions and Bar requisitions

• Extend prompt services to all guests and treat guests and colleagues in a courteous manner. CityMax hotels, Dubai

Position: Bartender.

Duration: Feb 2018 to Nov 2019.

RESPONSIBILITIES

● Responsible for creating seasonal cocktails to accompany quarterly menu changes.

● Maintained a clean and visually appealing bar

● Tallied and reported inventory of liquor, beer and supplies for reorder.

● Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

● Maintained a safe working and guest environment to reduce the risk of accidents and injuries.

● Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.

● Maintained a spotless, fully stocked bar and kept it organized and supplied with bar essentials, garnishes and liquor

● Regularly recognized for highest nightly sales by up-selling and influencing

● Played a crucial role in the servicing of guests upon arrival, working closely with the operations team to ensure that the VIP experience is properly delivered to each and every guest.

Fairmont Hotel, Abu Dhabi

Position: Bartender.

Duration: Jan 2016 to Dec 2017

RESPONSIBILITIES

● Mixing beverages using an extensive range of ingredients including liquor, bitters, soda, water, sugar, and fruits

● Taking food & beverage orders from guest or wait staff and serving drinks as requested, paying extreme attention to detail.

● Assessing customer preferences and making drink recommendations

● Providing a positive and friendly guest experience.

● Checking identification to verify legal age requirements for all customer

● Keeping a well-stocked bar with an adequate supply of liquor, beer, wine, mixers, ice, napkins, straws, glassware, and other accessories

● Cleaning the bar, tables, chairs, and work area to maintain a sanitary environment.

● Organizing the bar area to streamline drink preparation and inventory. Grand Millennium, Iraq

Position: Guest service associate

Duration: March 2014 to Nov, 2015.

RESPONSIBILITIES:

• Serve Food & drinks to customers in a friendly and helpful manner.

• Communicate with colleagues/guests with regards to food & beverage orders.

• Have full knowledge of the Food & beverage offerings to be able to inform the guests and up sell where possible.

• Be responsive and helpful with regard to off-menu items such as classic cocktails and expand personal knowledge in this area as much as possible.

• Wash glassware and utensils as required and ensure items are correctly organized at all times.

• Ensure the outlet areas are maintained in a clean and orderly manner at all times.

• Follow the correct opening and closing procedures. VIVANTA BY TAJ, BANGALORE

Position: Guest service associate

Duration: April 2012 to Jan, 2014.

RESPONSIBILITIES:

● Greet customers upon entrance.

● Prepare dining tables by arranging condiments, kitchenware and decorations

● Help patrons select dishes by answering questions about foods and drinks, describing house specialties and identifying appropriate drink pairings

● Take orders to kitchen staff and notify them of any special requests or dietary needs

● Deliver food to guests in a timely manner and attend to the needs of guests throughout the dining process

● Issue bills and obtain payment.

Computer skill

Microsoft word

Excel

PowerPoint

Micros

POS

Typing Speed

(25-30 W/M)

QUALIFICATION

Hotel Management

Durgapur Society of

Management Science

(West Bengal State Council of

Technical Education)

12th D.S College, Katihar

Commerce/Accounting

B.S.E.B Board Patna (India)

10th High School

B.S.E.B Board Patna (India)

ACHIEVEMENTS

Received the Silver Level certification for providing the guests with exceptional service by the S.T.A.R.S. (Special Thanks and Recognition System) committee of TAJ hotels and Resorts for two consecutive years (2012 & 2013).

Received certificate of Appreciation for Greenology Contest by Vivanta by Taj Whitefield, Bangalore.

PERSONAL DETAILS

Father’s Name : Prabhash Das

Date of Birth : 9th April, 1991

Marital Status : Single

Nationality : Indian

Gender : Male

Language : English, Hindi, Bengali

Declaration

I hereby declare that the above information given is true and I will put my best efforts to serve our According to best of my capabilities.

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