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Customer Service Contact Details

Location:
Rahway, NJ
Posted:
April 09, 2022

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Resume:

CONTACT DETAILS

PROFILE SUMMARY

Productive and result-driven Human Resources professional with a proven track record of success in developing and administering human resource plans and procedures. Pleasant and approachable proven history contributing to the development of HR department goals and objectives. Excellent communication, customer service, planning, and conflict resolution skills. Adept at cultivating, managing, and leveraging client relationships.

EDUCATION

BS Corporate Communication

Southeast Missouri State University

Cape Girardeau, MO

Minor in Human Resources

Management and Business Law

HONOR & AWARDS

• Dean’s List Spring 2020

• Dean’s List Spring 2021

• President’s List Spring 2021

PROFESSIONAL SKILLS

• Human Resources

• Operations Management

• Hiring and Training

• Staff Management

• Relationship Building and

Management

• Process Improvement

• Stakeholder Management

• Cash Handling

• General Accounting

• Excellent Communication Skills

• Customer Service

• Budgeting and Scheduling

• HR Processes

• Office Management

• Account Payable & Receivable

• Microsoft Office Suite

• Detail Oriented

• Organization Skills

• Problem-Solving Skills

• Interpersonal Skills

• Excellent Teamwork Skills

• Multi-Tasking

• Excellent Phone Etiquettes

PROFESSIONAL EXPERIENCES

Human Resources Coordinator Nov 2021 – Present

Martin Insurance Group Cranbury, NJ

• Experience with ADP Workforce Now- time and attendance, Talent, and Reports

& Analytics

• Conduct first round of prescreening candidates and tracks candidates in HCM as well as respond with follow-up letters at the end of the recruiting process.

• Perform customer service functions by answering employee requests and questions either in person or through the HR-help desk.

• Complete new-employee background checks. Assist in completing background checks as well as completing form I-9.

• Assist with the preparation of the performance review process by sending out annual reviews to the appropriate manager and self-evaluations to the employee.

• Schedule meetings and interviews as requested by HR Manager.

• Conduct New Hire Orientation including scheduling, reviewing handbook, new hire documents, office introduction & tour.

• Organize and maintain employee files.

• Assist other departments with administrative tasks.

• Files documents into appropriate employee files.

• Update HR processes to ensure everything is up to date.

• Assists in preparing any other projects and tasks as requested by HR manager.

• Experience with creating reports via Excel.

• Coordinate expense reports and invoices as purchases are made on company credit card.

• Perform other duties as requested by HR Manager. Human Resources Intern Feb 2021 – May 2021

Community Partnership of Southeast Missouri Cape Girardeau, MO

• Prepared and proofread HR documents, including audits, marketing information, and handbooks.

• Provided excellent assistance to Hiring Managers and HR business partners.

• Assisted in scheduling and organizing intern events.

• Conducted and coordinated interviews as well as completed and mailed out offer letters.

• Performed miscellaneous job-related duties as assigned.

• Updated company databases by inputting new employee contact information and employment details in BambooHR.

• Responded to staff inquiries regarding HR policies, employee benefits, and other HR-related matters.

• Assisted with the coordination of training and events for all firm employees.

• Shadowed HR generalists during the onboarding and resignation process.

• Organized and maintained employee files.

• Assisted other organizations with administrative tasks. SABRINA KROTIN

636-***-****

*******.******@*****.***

67 W Milton Ave. Rahway,

NJ 07065

Manager Apr 2016 – Present

Walgreens Colonia, NJ

• Provide friendly, courteous, and efficient service to all customers and employees.

• Supervise the work of other staff members and organize the stocks and other important equipment.

• Look after the company policies and procedures and ensure high standards of customer service.

• Efficiently resolve problems or concerns to the satisfaction of all involved parties.

• Receive and handle cash and perform account payable and receivable operations.

• Maintain merchandise, store inventory, and displays.

• Responsible for hiring, training, and managing new staff.

• Resolve customer issues in a timely manner.

• Assist Store Manager with payroll

Community Involvement

• SHRM-CP Exam Virtual Study

Group

• The Human Resources Group



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