Entry Clerk Customer Service

Yackna Del Rosario

Yonkers, NY 914-***-**** ***.******.**********@*****.***

Personable and articulate Concierge with over six years of experience in fast-paced, service-oriented roles building long-term relationships with clients. A team player with substantial success maximizing occupancy and satisfaction by leveraging people skills, a genuine interest in helping others, and firm knowledge of the community. Currently, seeking a leadership role that capitalizes on curiosity, adaptability, and a diverse background.

Professional Experience

GDC White Plains, NY

Concierge & Front Desk Agent May 2021 - Present

• Greet residents and all other visitors in a polite and friendly manner to personalize interactions and cultivate positive relationships, enhancing retention rates by 20%

• Oversee package deliveries by logging information into BuildingLink accurately and notifying residents of deliveries in a timely manner utilizing organizational abilities, reducing losses

• Answer high volume of calls daily regarding questions and concerns utilizing service knowledge and clear communication skills, lowering marketing costs per booking

• Offer recommendations for best local attractions, cuisine, and shopping that may be of interest to guests or residents incorporating community and cultural awareness, boosting satisfaction

• Validate parking for residents, guests, and visitors and monitor parking garage by employing modern security technology and time management, narrowing complaints

• Increase occupancy by up-selling amenities to prospective residents prior to tours, applying interpersonal skills and sales acumen, growing gross operating profit

• Track daily events and community services proactively to maintain smooth operations and avoid unexpected maintenance issues, demonstrating attention to detail, decreasing costs

Almeida's Auto Body Yonkers, NY

Data Entry Clerk July 2015 - May 2021

• Performed clerical functions such as record-keeping, ordering supplies, mail distribution, and answering emails/phones, exercising multitasking savvy and flexibility, improving efficiency

• Contacted insurance companies for updates on cases and relevant information via telephone, engaging active listening and a commitment to confidentiality, saving clients money annually

• Ordered appropriate car parts from dealerships and vendors required for repairs leveraging problem-solving and critical thinking, diminishing costs of services rendered

• Arranged bank, customer, and dealership invoices in a logical manner to effectively maintain payment deadlines and bookkeeping functions utilizing business best practices, generating profit monthly

Additional Experience

The Home Depot Customer Service Associate

• Exceeded sales goals by performing well-placed marketing tactics and persuading an average of 12 customers per day to sign up for the store credit card, resulting in three Homer Awards

Sheraton Hotel Customer Service Representative

• Addressed customer needs and complaints promptly by leveraging a high level of patience, diplomacy, and conflict management techniques, minimizing negative feedback

Mayra’s Affordable House Cleaning Housekeeping Manager

• Established a reputation as trustworthy and professional by caring for high value personal effects during cleaning operations, retaining #of clients annually

• Managed a team of 5 housekeepers conducting heavy cleaning and sanitation services in the Westchester area utilizing delegative leadership and performance reviews, producing 1000s in revenue monthly

Core Competencies

Hospitality, Customer Service, Interpersonal Skills, Verbal/Written Communication, Bilingual (Languages Spoken, ex. Spanish & English), Teamwork, Client Relationship Management, Organized, Multitasking, Microsoft Office Suite

Education/Certifications

Associate in General Studies (AGS), Hostos Community College

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