Customer Service Sales Associate

ANDRES A GARCIA

Sunland, CA ***** 747-***-**** **********@*****.***

Summary

Energetic [Job title] familiar with successful methods for increasing sales numbers and overall customer satisfaction. Computer and social media-savvy. Passionate about driving business success through sales performance. Successful Automotive Sales Associate specializing in consulting with customers with unique backgrounds to uncover and meet diverse needs. Resourceful, hardworking and reliable team player. Charismatic [Job Title] offering [Number] years of experience in automotive sales. In-depth knowledge of vehicle features and operations, dealer services and aftermarket products. Hardworking and goal-oriented professional possessing excellent interpersonal and time management skills. Outgoing automotive sales professional dedicated to continuous improvement in the face of evolving markets, vehicles and customer buying preferences. Enthusiastic entry-level automotive sales professional knowledgeable about vehicles and eager to develop sales abilities. Hardworking, reliable and professional in all interactions. Experienced [Job title] bringing [Number] years of automotive sales experience. Adept at establishing strong customer and team relationships that drive business success. Skills

Vehicle auctions

Aftermarket products

Consultative techniques

Warranty requirements

New car purchases

Negotiation strengths

Leasing options

Market understanding

Technology features

Self-motivated

Revenue generation

Car insurance

Competitive

Proficient with [Software]

Conflict mediation

Experience

Car Salesman Oct 2018 to Aug 2020

Nissan of Van nuys Van Nuys

Worked with off-site locations to find desired items for customers. Maintained current store, product and promotional knowledge to drive consistent sales.

Processed payments and maintained accurate drawers to meet financial targets. Filled out paperwork to register vehicles and complete sales. Met incoming customers at door to guide through showroom and sales lot. Directed team bringing in more than $[Amount] per month. Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.

Reduced monthly expenses [Number]% through [positive change]. Supervised [Number]-person sales team in challenging market. Responded to inquiries from potential customers via email and telephone. Networked with remote dealers to source vehicles for customers. Gave detailed information regarding operation of standard and optional vehicle features.

Brought in over $[Amount] per month in sales revenue. Grew business by $[Amount] in [Year].

Sourced vehicles from other dealer lots and auctions. Accomplished [Number]% of sales quota in [Timeframe]. Implemented strategic improvements to customer service policies, increasing overall satisfaction ratings by [Number]%.

Maximized used inventory quality by managing trade-ins effectively and sourcing more desirable vehicles at auctions.

Provided information about sales processes, warranty requirements and service standards.

Prep Cook /wok Cook Sep 2016 to Jan 2018

pf changs Burbank, CA

Kept stations stocked and ready for use to maximize productivity. Executed proper techniques when preparing menu item ingredients. Maintained clean and orderly appearance throughout kitchen and dining area. Adhered to all regulatory standards regarding safe and sanitary food prep. Rotated stock items and ingredients to maintain efficiency and freshness. Made all meals in accordance with company standards and requirements. Offered support to other stations in high-volume shifts or as needed. Completed more than [Number] orders each shift with focus on quality and efficiency. Assisted with dining room tasks by removing soiled dishes during meal service and returning to kitchen for washing.

Grilled and deep fried various foods, including meats, potatoes and fish. Assisted with training and development of new talent. Maintained quality and freshness of food by rotating stock [Number] times per

[Timeframe].

Cooked food following specific measurements and recipes. Organized and labeled stock of ingredients to maintain needed inventory levels. Operated steam kettles to produce [Number]-gallons of [Type] soup each day. Verified proper food preparation by regulating temperature of ovens, broilers, grills and roasters.

Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.

Improved overall kitchen efficiency through [Action], leading to [Result]. Sliced meats to prepare for cooking and assembly of menu items such as [Type] and

[Type].

Identified machine malfunctions, leading to cost-saving repairs. Manager

At Design Center Northridge, CA

Education and Training

Some College (No Degree), Real Estate

Real Estate Express Online

Completed continuing education in [Subject]

Completed coursework in [Subject], [Subject] and [Subject] Associate of Arts

Glendale Community College Glendale, CA

Accomplishments

Contributed to a [Number]% satisfaction rating as shown on [Social media app]. Improved line station efficiency by an average of [Number]%. Increased kitchen efficiency by [Number]%.

Offered suggestions for improved training procedures leading to an increase in employee retention.

Consistently maintained high customer satisfaction ratings. Recognized as Employee of the [Timeframe] for outstanding performance and team contributions.

Developed relationships with [Number] new clients and typically exceeded sales goals by [Number]%

Exceeded sales goals by an average of [Number]% in [Year] Drove [Number]% improvement in [Timeframe] profits through aggressive [Action] and

[Action].

Negotiated with vendors, saving the company $[Amount] annually. Promoted to [Job Title] due to [Action] and [Action] that achieved [Result]. Led team to achieve [Result], earning recognition from upper management and financial reward.

Created highly effective new [Program] that significantly impacted efficiency and improved operations.

Improved delivery of [Product or Service] by [Action], realizing overall increase in customer satisfaction and cost efficiency.

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