Fashion Consultant Office Assistant

Josephine D. Tutton

**** ********* **** ******* **** Atlanta GA 30349 Phone: 631-***-****

*********.*.******@*****.***

Customer Relationship Management

A highly seasoned, versatile professional fluent with speaking, writing and interpreting Tagalog and Spanish languages. Possesses an abundance of knowledge in the medical records, clerical and administrative fields which require the ability to thrive in fast past office environments with a focus in providing strong customer service.

Dedicated client relations professional with over thirty years of experience in customer service driven environments overseeing various aspects of shift management, project coordinating and social media management while building crucial relationships with vendors and customers optimizing client satisfaction and displaying direct yet reverent negotiation skills.

Consistently exhibit strong discipline and the team cohesion skills necessary to work well under pressure in a deadline-driven environment while displaying a professional, friendly and cooperative attitude.

Computer Proficiency and Skills: Data Entry, Outlook Email Network Systems, Allscripts Practice Management Systems (PM), Electronic Health Record (EHR) Word Processors (45WPM), Windows, Microsoft Office Suites, Skills in all Social Media Outlets.

AREAS OF EXPERTISE

Microsoft Office Suites Certified

Data Entry

Bi-lingual Interpreter Services

Administrative Services

Social Media Management

Medical Records Intake

Point of Sales (POS)

PROFESSIONAL EXPERIENCE

Spirit Airline

Customer Service Agent/Ticketing Agent July 1st - Current

I am Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.

I am able to announce both incoming and outbound flights.

Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline closeout procedures.

I am able to Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.

I am also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.

I am able to use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.

I am Able to stand and work in one location for up to four hours at a time.

You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.

I am able to Work independently without direct supervision.

America Airline

Customer Service Agent/Ticketing Agent May 1st – July 25th 2021

I am Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.

I am able to announce both incoming and outbound flights.

Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline closeout procedures.

I am able to Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.

I am also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.

I am able to use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.

I am Able to stand and work in one location for up to four hours at a time.

You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.

I am able to Work independently without direct supervision.

Brain and Spine Neurologist Center – Panama City, FL October 2020- Present

(Promotion) New Patient Referral Coordinator & Medical Records Specialist

Coordinate and manage all new patient referral information portal in preparation of physician appointment to insure optimal visit.

Implemented various tweaks in the order of during the patient intake process, which has translated into a 20% increase in proficiency per visit.

Organize and analyze patient medical records for proper billing to Medicaid; reinforce HIPPA guidelines and am responsible for proper DSM coding utilizing the Pain Management Program.

Regularly provide explanation in person and remotely to patients on their medical billing balances and associated co-pays from all services they are currently or previously received.

Supervise oversight of in-house record storage and maintain accurate tracking systems

Provide administrative support daily including, but not limited to, receptionist support, patient scheduling, report preparation, and have become the office “point of expertise” for patient assistance with Zoom, TEAMS or BlueJeans connectivity media.

Expedite patient referrals to other physicians in and outside of the practice for additional diagnosis as needed.

Josephine D. Tutton

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Brain and Spine Neurologist Center – Panama City, FL July 2020- Present

Front Desk Receptionist & Medical Records Assistant

Held responsibility of timely opening and closing of the Front Receptionist area; fielded inquiries as patients arrived for their appointments; assisted taking temperatures and ensuring social distancing recommendations were met according to CDC guidelines and directed patients to appropriate waiting areas as needed.

Served as the Operator for the Center transferring calls to the correct extensions using a multi-line tier switchboard phone operating system; scanned/indexed all patient documents into Electronic Medical Records Patient Accounts and served as the liaison for patients to schedule follow-up or imaging appointments.

Ensured great customer service was provided during initial call from the Center to schedule all New Patient appointments.

Army and Air Force Exchange Service –Tyndall Air Force Base, FL July 2020- Present

Retail Store Associate

Serve as point of contact for civilian and contractors placing orders or making in-store purchases.

Ensure all customer problems or concerns are resolved in a timely and professional manner.

Manage database providing periodic sales and service reporting to upper management for restocking projection requirements.

Army and Air Force Exchange Service – Fort Benning, GA May 2009- July 2020

Retail Store Associate

Frequently provide shift management of staff members and conduct new hire training.

Serve as point of contact for civilian and contractors placing orders or making in-store purchases.

Ensure all customer problems or concerns are resolved in a timely and professional manner.

Manage database providing periodic sales and service reporting to upper management for restocking projection requirements.

ADDITIONAL JOB EXPERIENCE

2010-2011 Martin Army Community Hospital; Fort Benning, GA- Office Assistant (part-time)

2008-2010 Charlotte Russe & Victoria’s Secret; Columbus, GA- Fashion Consultant and Lead Cashier

2004-2006 Baker Middle School; Columbus, GA- Office Assistant

1994-2003 Perth Education Department; Western Australia- Front Office Receptionist

1991-1994 Burswood International Resort Casino; Western Australia- Greeter & Cashier (part-time)

1990-1994 Perth International Airport; Western Australia- Greeter & Customer Service (part-time)

EDUCATION / CERTIFICATIONS

1989-1995 Perth Modern Senior High School- Perth Western Australia

EXCELLENT REFERENCES AVAILABLE UPON REQUEST

Contact this candidate