Customer Service Recovery Specialist

CYNTHIA MCGOWAN

**** ********** **. ******** ** · 931-***-****

*******.*********@*****.***

My goal is to find a company and a position that will become my new career. Providing exceptional customer service through clear communication and making each client feel valued and important will always be my focus. I am an enthusiastic and proven leader who enjoys collaborating with others and mastering new skills.

EXPERIENCE

JULY 2018 – PRESENT

SENIOR PASTOR, CRAFT MEMORIAL United methodist church, columbia, tn

As senior pastor, my responsibilities include the day-to-day operation of the church and day school including, preaching, teaching, building teams, developing new and innovative ministries, hiring support staff, leadership development, creating job descriptions, conducting yearly evaluations for staff, budgeting, scheduling facility maintenance, as well as oversight of Craft Christian Day School which serves 44 families in our community.

JULY 2015 – JULY 2018

CELEBRATE RECOVERY COORDINATOR, FRESHSTART COLUMBIA, COLUMBIA, TN

As Celebrate Recovery Coordinator, my responsibilities included building a strong leadership team, recruiting volunteers, and soliciting in-kind donations. I was also the large group teacher each week where I worked to inspire the participants to live out their best lives and give back to the recovery community.

MARCH 2013 – JUNE 2015

CUSTOMER SERVICE/SHIPPING MANAGER, COLUMBIA COATINGS, COLUMBIA TN

As shipping manager, I supervised the shipping team and ensured all packages were shipped promptly by the most economical service including overseas and customs requirements. It was my responsibility to stock and order products and make sure the processes in place were the most efficient making changes when necessary. I also handled incoming and outgoing customer service calls where I assisted callers in ordering products, solved problems, and ensured each client was satisfied at the end of the call.

EDUCATION

MAY 2015

AS IN BUSINESS, Columbia state community college

AUGUST 2022

BS IN MANAGEMENT & LEADERSHIP, TREVECCA NAZARENE UNIVERSITY

SKILLS

Customer service focused

Excellent communicator including public speaking, telephone, written, and active listening

Conflict resolution expert

Computer Skills including Microsoft office

Emotionally mature servant leader

Problem-solving critical thinker

Certified Peer Recovery Specialist

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