Customer Service Title Clerk
Resume:
P R O F I L E
Experience in providing excellent customer service, handling daily accounts, maintaining inventory and schedules.
P R O F E S S I O N A L E X P E R I E N C E
TITLE CLERK
Napleton Autowerks of Indiana Schererville, IN June 2019-August 2019
Processed documents for state registration, filling out proper paperwork and ensuring that tax and title document are submitted to be processed in accordance to state laws to the Bureau of Motor Vehicles. Researched missing or incorrect title paperwork and determined proper resolution in a timely manner. Communicated with customer via phone, email or in person to handle daily title concerns.
Created, established, and maintained a document and filing system.
Knowledge of state tax codes
Make lien payoffs
CASHIER/RECEPTIONIST
Napleton Autowerks of Indiana Schererville, IN June 2018-June 2019
Opened the office to greet clients and staff. Praised by management for the quality attention to detail in a prompt and timely manner, exhibiting exemplary customer service with knowledgeable assistance within a fast pace environment. Operated the main switchboard and directed to the appropriate personnel.
Became head cashier after two weeks.
Responsible for maintaining the waiting room and supplies for the whole dealership.
Trained 5 new cashiers and created monthly schedules.
Balanced daily credit card and bank deposits for sales and service.
BUSINESS DEVELOPMENT CORDINATOR
Napleton Autowerks of Indiana Schererville, IN November 2016-June 2018
Handled service appointments via email, text, or phone. As well as, follow-ups after services were performed. Calming upset/angry customers, rapidly researched, and resolved any questions or issues to rebuild trust and create lasting relationships with the client ensuring overall customer satisfaction
Brought Napleton Volvo’s Customer Satisfaction Index (CSI) score to number one in the Midwest.
Worked with manufacturer representatives to create and maintain existing cliental with promotional events and specials generating additional revenue by 30% each blast.
Put clients into loaner vehicles, making sure they had current proof of documentation.
C O N T A C T
**************@*****.***
Hammond, IN
E D U C A T I O N
INFORMATICS & COMPUTER SCIENCE
Indiana University Bloomington
2013–2015
BUSINESS MARKETING
Indiana University-Purdue University Indianapolis
2012–2013
S K I L L S
Microsoft Office
Strong Communication skills
Organization and Prioritization
Dealer Track/Vin Solutions
Problem Solving
Team Leadership
Multitasking Skills
Scheduling
Communication
Conflict Resolution
Professional
Supply Management
Time Management
*********@*****.***
City, State
Linkedin.com/username
Kimberly Butlin
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