Customer Service Helper
Resume:
MELANIE LEEN
Kenduskeag, ME *****
PROFESSIONAL SKILLS SUMMARY
Business Office Administration Filing, Organization & Recordkeeping Daily & Monthly Business Reporting Word Processing & Desktop Publishing Bookkeeping & General Accounting Public Relations & Customer Service Sales & Expense Reporting Staff Training, Scheduling & Supervision Supply & Materials Management Oral & Written Communications EMPLOYMENT EXPERIENCE
UPS CUSTOMER COUNTER August 2015-June 2019
Sort packages
Sign out packages to consignees
Find packages for consignees
Set up meets with drivers to meet with consignees to get packages Use various systems to locate packages
Customer Service BIA United (Seasonal) June 2015- October 2015
● Checking in customers
● Seating customers
● Rebooking customers
● Boarding customers
● Baggage claims
Driver Helper (Seasonal) November 2014-December 2014 UPS
Brewer Maine
● Helped sort and deliver packages to businesses and residents Delivery Driver/Sales Rep September 2013-August 2014 Advance Auto
Brewer, Maine
Merchandise Execution 2010 to 2013
Home Depot
Bangor Maine
● Merchandising products for numerous vendors.
● Resetting bays to introduce new or seasonal products.
● Down stocking to ensure product is on the shelf and available for customer purchase.
● General maintenance, cleaning of bays.
Sales Rep 2001- 2010
Home Depot
Bangor, Maine
● In charge of 20 cashiers
● Worked 40 hrs/wk while in college, and raising four children on my own.
● Assisted customers with their home repair needs. Waitress 1999
Erb's Place Restaurant
Brewer Maine
● Trained, scheduled and supervised wait staff.
● Assisted with payroll and bookkeeping functions; completed nightly sales reconciliations and reports.
● Coordinated customer service and resolved customer complaints. EDUCATION
Certificate of Bachelor's Degree in Health Care Administration (June 2012).
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