Administrative Assistant Service Representative

Miya Solomon

*** ***** ****** ****, ~ Atlanta, GA 30312

~ Cell: 404-***-****

***********@*****.***

OBJECTIVE:

To achieve the highest level of professional performance in a position where my skills can be fully utilized, while gaining new experiences and knowledge. To also demonstrate creativity, honesty, and determination in a corporate position.

SUMMARY:

Experience in Banquets, Private Dinners, and Personal Catering,

Performed project management functions to ensure deadlines were met,

Dedicated, professional attitude, mature, and willing to work,

Able to maintain sense of stability under pressure,

Pre-blocked all special requests and VIP accommodation requests,

Gained a working understanding of terminology, forms and procedures as they related to Administration, Customer Service, and Quick Service. EDUCATION:

Le Cordon Bleu College of Culinary Arts Atlanta Tucker, GA Associate Degree of Occupational Science in Culinary Arts Graduated: January 2008

PROFESSIONAL EXPERIENCE:

2017- Current Marriott Marquis Atlanta, GA

PASTRY COOK

Preparing daily pastry items such as deserts, breads, mousses, ice creams, simple syrups, and specialty items.

Set up Amenities for VIP and Spa guests.

Prep and Prepare for Banquet events including Corporate Functions, Weddings, Anniversaries, and Conference.

Produced daily Production for upcoming Events at Hotel. 2016- 2017 Marriott Marquis Atlanta, GA

GUEST SERVICE REPRESENTATIVE/AT YOUR SERVICE/DISPATCHER

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.

Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges.

Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in.

Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Serve as the main point of contact for all guest requests and needs, including answering calls, dispatching requests and following up to ensure satisfaction with result.

Ensure handling all guest requests as well as taking guest orders. Attend to each call in a courteous and efficient manner, using correct telephone etiquette according to the Marriott International standards.

Dispatch appropriate personnel to satisfy guest requests and resolve guest issues. Maintain a log of all guest requests as well as guest response. 2016-2017 Marriott Century Center, Stackstone Grill Atlanta, GA RESTAURANT SERVER/ROOM SERVICE/HOSTESS

Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.

Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages.

Pick-up trays and clean tables as needed to ensure a clean dining area. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area.

Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment.

2015-2016 Sodexo, Cox Atlanta, GA

COOK/PREP

Follows basic recipes and/or product directions for preparing, seasoning, cooking, tasting, carving and serving soups, meats, vegetables, desserts and other foodstuffs for consumption in eating establishments.

Prepares foods under direct supervision or instruction by operating a variety of kitchen equipment to measure and mix ingredients, washing, peeling, cutting and shredding fruits and vegetables, and trimming and cutting meat, poultry or fish for culinary use.

Tastes products, reads menus, estimates food requirements, checks production, and keeps records in order to accurately plan production requirements and requisition supplies and equipment.

2013-2015 Sage Dining Service, Wesleyan School Peachtree Corners, GA COOK

Inspect food preparation and serving areas to ensure observation of safe, sanitary food-handling practices.

Turn or stir foods to ensure even cooking.

Season and cook food according to recipes or personal judgment and experience.

Portion, arrange, and garnish food, and serve food to students and faculty.

Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils. 2012- 2015 Blue Gryphon Security Atlanta, GA

ADMINISTRATIVE ASSISTANT

Compile contractual agreements between company and customer.

Monitor office operation.

Compile financial reports pertaining to cash receipts, expenditures and profit and loss.

Track office supply inventory.

Receive, record, and bank cash, checks, and vouchers as well as reconcile records of bank transactions..

Calculate, prepare, and issue bills, invoices and account statements according to establish procedures.

2009- 2013 Kroger Tucker, GA

SOUS CHEF

Prepped and prepared daily foods for chef case display, salad bar, and catering,

Set up chef case with pre made dishes and garnishes for public display,

Sampled food items for customers to sample,

Ordered weekly food products for chef cases,

Served customers with daily hot foods, deli meat and cheese products. 2008- 2009 Sodexo, Atlanta Public Schools Atlanta, GA PRODUCTION CHEF

Supervised and assisted food assistants with daily recipes,

Oversaw and adjusted food lines,

Ordered and checked in weekly produce, foods, and paper goods. 2008-2011 Orange Concierge/ Piedmont Property Management Atlanta, GA ADMINISTRATIVE ASSISTANT

Responsible for developing rapport with residents to ensure safe and secure environments.

Assisted a real-estate team in accurately maintaining an information database of all residents and disseminating information to property owners and consumers regarding available units and pertinent information for specific units.

Responsible for maintaining a highly secured key tracking system to allow necessary guests/ contractors access to units for various services.

Assisted with security of property by monitoring a 96 camera surveillance system and maintaining a daily Passdown report of observations and occurrences.

Maintained and monitored a packaging system for all incoming packages via UPS, USPS, DHL, FedEx, or courier by logging deliveries into a tracking device and notifying residents of their arrival.

Managed scheduling for residential move- ins and move-outs.

Supervised the general help desk area to assist callers with maintenance, management, and real- estate questions and concerns.

2007-2008 Sel De La Terre Boston, MA

CULINARY EXTERN/COOK/PREP

Assisted and prepared all mise en place for daily menu.

Maintained all orders for customers in a consistent speed while utilizing time wisely.

Sanitized station between daily orders.

Prepared new ideas for wine dinner appetizers.

2003- 2007 Village Podiatry Group Tucker, GA

MEDICAL/FRONT OFFICE ADMINISTRATION

Experienced over 3 years of satisfactory practice in front office medical assistant with excellent skills in preparing, organizing, and assisting with patients;

Maintained all confidential files, scheduled surgeries, and checked in/out patients,

Flexible team player that met new challenges and assimilated new concepts and ideas,

Achieved the highest level of professional performance in a position where my skills could be fully utilized.

2000-2003 Mountain National Bank Tucker, GA

PROOF OPERATOR/TELLER/CSR

Adjusted customer accounts,

Provided face to face and over the phone assessments to evaluate specific needs for customers,

Assisted customer accounts with balances during heavy traffic holiday seasons,

Filed checks and signature cards in alphabetical order.

Check the status of bank accounts, explain incurred fees and help customers with any issues, problems or questions.

Basic accounting knowledge and computer literacy.

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