Customer Service Front Desk

MIRANDA JONES

**** ***** ****** ******, **** ****7

567-***-**** *******.*****@*******.***

QUALIFICATIONS SUMMARY

Dependable, pleasant, articulate, competent professional seeking to a job in the Medical field. Offering a blend of Medical education (Diploma & Associate degree), as well as strong customer service experience. Detailoriented team player with a strong work ethic. Organized and extremely reliable. Eager to transition into the medical field.

EDUCATION

Associated of Applied Science, Healthcare Administration

August 2020

Medical Office Billing and Coding, Diploma

November 2018

Stautzenberger College - Maumee, Ohio

Medical Biller (Extern), Advantage Billing and Cash Flow Solutions

Completed 100 hours billing experience including: Verifications, Billing, Posting Payments, Printing EOBs

Relevant Coursework:

Medical Terminology

HIPAA

ICD-10, CPT, HCPCS Coding

EXPERIENCE

Claims Analysis

Institutional Billing

Insurance Processing

Hostess

June 2017- October 2018

Applebee’s

Provided customer service; greeted and sat guest at tables

Bussed tables by removing dirty dishes and sanitizing the tables

Rolled silverware, filled ice containers, and restocked shelves

Ran food to tables when needed

Professionally answered phones

Cleaned bathrooms and swept the main floor as needed for closing duties

Cashier June 2015-November 2017

Rite Aid

Maintained a clean and safe work environment

Provided solid customer service; answered customer inquiries

Rang out customers promptly and ensuring they have everything they needed

Clarified and identified problems and handled accordingly

Stocked and merchandised front end shelves

Conducted weekly training (CBT’s)

Customer service representatives Apirl 2021-November 2021

Alliance one

•Opt out/opt in proivders of the credit card program that health insurnces use

•Sign clients up for their EFT/ACH DIRECT DEPOIST

•Issue paper checks when need be

•Transfer calls to the correct department as needed

•Make inbound/take outbound calls daily

Velocity December 2021- present

Inbound calls/outbound calls daily

Help guest connect their devices to the esa connect network

Assist front desk with printing issues on hk ipad systems

Also take general inquiries as well

VOLUNTEER EXPERIENCE

UNB Church Café April 2015 Organized the café and set up for bible study

Oversaw food orders and prepped food; planned daily detail of the café

ACCOMPLISHMENTS

Bowsher DECA Member

Awards 4th place in state competition in Columbus

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