Customer Service Collection Manager

KELLY B. CLARK

**** ********* ******, ***********, ** 60154

*************@*****.*** - 773-***-****

PROFESSIONAL EXPERIENCE

Acceptance Chicago, IL 12/2020 - 10/2021

INSURANCE SALES AGENT

Responsible for assessing customer needs and advising clients on coverage options. Provide quotations, pricing, and required information to prospects with excellent customer service. Complete the sales process for each customer with excellent customer service. Develops and maintains relationships with business partners around the community (ie car dealers, loan processors, etc). Perform outside marketing activities to generate company sales. Prepare quotations on customer change requests to policies.

●Receive and respond to all customer inquiries and complaints. Request any missing or required information from customers and follow up for that information

● Maintain strong knowledge of all company products, pricing, and policy features

● Maintain knowledge of industry competitors and provide critical market feedback to your supervisor regarding local competition and service needs

● Direct customer service representatives (CSRs) in tasks relating to coverage of retail office

● Follow-up routinely with customers on all open or unresolved issues including calling lapsed customers

● Answer the telephone in a prompt, professional and courteous manner

● Report any and all conditions affecting customer satisfaction

● Maintain appropriate records including, but not limited to, all time worked, reporting of sales activities, other reporting as required by Regional Manager or Corporate Office

Go HEALTH Chicago, IL 9/2019 - Seasonal

SEASONAL SALES AGENT

Responsible for meeting with brokers and policyholders to provide service and promote renewals and sales. Interacted daily with Sales Representatives, Associate Account Managers and the Home Office. Maintained a strong customer service focus in a high volume sales arena. Multi-tasking and reprioritizing was the key to my success. Required that I spent 80% of time on Revenue Generating Activities and 20% of time on soft skills.

●25% - Enroll new accounts and cases with 45% or higher participating

●15% - Re-enroll existing accounts – 50% of cases per year

●20% - Renew existing accounts by achieving 85% case and premium persistency for bases in block

●20% - Cross Selling – Cross sell new lines or coverage updates

●10% - Develop and strengthen both internal and external relationships including brokers and policy holders

●10% - Perform escalated service and administrative duties as required

ALLSTATE INSURANCE COMPANY Streamwood and Aurora, IL

INSURANCE SALES PROFESSIONAL 4/2018 – 12/2018

Responsible for presenting and selling company property and casualty products and services to new and existing customers, established and met new production goals and objectives, presents and details insurance policy options based on prospective client needs and their personal goals.

●Prospect and contact potential customers

●Developed insurance quotes and closed sales

●Reach agreed upon sales targets by the deadline

●Resolve customer inquiries and provide excellent customer service

●Set follow-up appointments to keep customers aware of latest developments

●Build rapport with clients

●Meet strict deadlines

Kelly Clark

Page 2

AMERICAN INTERCONTINENTAL UNIVERSITY Chicago, IL 2006 – 9/2012

ADMISSIONS ADVISOR

Provide superb customer service skills to prospective students offering the tools needed to enroll, start and graduate from a unique university while offering a plethora of management, supervisory and sales skills.

●Conducts interviews and evaluates each prospective student based on his/her needs, desires, interests, qualifications, motivations and commitments in accordance with all school policies and procedures, all applicable federal and state regulations and all accrediting agencies and requirements

●Present information in a factual and ethical manner to prospective students and others regarding school’s programs and tuition

●Complete and maintain all required paperwork and data entry in an accurate and timely manner

●Assists prospective students through entire admission process while maintaining an ongoing relationship with the student to serve as an advocate for them to ensure their success

●Responsible for working with multiple departments to ensure student satisfaction

●Assists in training new and current employees in meeting and exceeding the enrollment expectations.

●Continuously meet and/or exceeds company’s High Performance Principles (HPPs)

DEBT CREDIT SERVICES Akron, OH 1999 - 2006

COLLECTION MANAGER/FINANCIAL RECOVERY SPECIALIST

●Trained and Supervised over 50 Collectors and 4 Collection Managers

●Assure accuracy and completeness of all contracts

●Use quality motivational techniques to achieve top production

●Process collection activity for medical, utility and industrial accounts

●Monitor and review credit and status reports, prepare and file reports for customers as required

●Worked as a Company Consultant providing industry knowledge and expertise to new and existing collection agencies.

EDUCATION

American Intercontinental University, Graduated 12/2009, Chicago, IL

Associates of Art in Business Administration

LICENSE AND COMPUTER SKILLS

Licensed Insurance Agent

Lines of Authority Life/Health/Property/Casualty NPN #17103059 – Exp. November 2021

Experience with multi-line communications, various customer service proprietary software, efficient in Microsoft Office, Excel, Outlook, PeopleSoft, AVIA, and IEX

Contact this candidate