Data Entry Customer Service

Patricia Johnson

*** ******* ***, ********,** ***09

Home: 315-***-**** • Cell: 315-***-****

*************@*******.***

CAREER OVERVIEW

Independent; also capable of performing as a team member.

Exceptional knowledge of workers compensation fee schedule for the state of New York.

Highly trainable, fast learner willing to undertake new and exciting challenges.

Innovative and flexible in approach to problem solving.

Excellent communicate, effective mentor and tutor.

Able to interact with people from all walks of life.

Dedicated and hardworking, proven ability to work in a fast-paced environment.

Trained in medical terminology and medical coding

Trustworthy and dependable with access to confidential information.

CORE STRENGTHS

Strong organizational skills Data entry

Active listening skills Documentation

Telephone inquiries specialist Telephone skills

Customer service expert Faxing skills

Adaptive team player Typing

ACCOMPLISHMENTS

Consistently contact insurance companies by mail or phone to bring accounts current; assisted

co-worker with problem solving.

WORK EXPERIENCE

Account Representative, 09/2012 to Current

Syracuse Orthopedic Specialists - Syracuse

Maintain accounts with carriers by mail, phone, faxing.

Filing forms against carriers who don't want to pay or pay incorrectly.

Updating accounts with correct policy information.

Assisting patient with bill questions or problems.

Appealing incorrectly paid bills.

Claims Administrator, 08/2010 to 02/2012

PMA Management Corp. - Syracuse

3 point contact

Processed bills for payment

Authorized treatment

Customer service

Data entry,

Faxing

Copying

Senior 15-8 claims examiner, 03/2001 to 09/2010

Special Funds Conservation Committee - Syracuse

Maintained work flow within the department

Record and process reimbursement requests and balance dues from different carriers.

Update claimant records for processing reimbursement request: examples rate changes,

amending a body part and third party actions.

Interact with manager, supervisor and various carriers regarding production and reimbursement

status.

Medical Bill Review Level II, 08/2000 to 03/2001

CCN - Management Care Network - Liverpool

Audited, recorded and processed medical bills from providers for New York

State.

Investigated and resolved bill disputes from providers.

Interacted with providers regarding bill payment.

EDUCATIONAL BACKGROUND

Associate of Science: Accounting /Data Processing, 1987

Central City Business Institute - Syracuse, NY, Onondaga

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