Customer Service Data Entry

CONCHITA ALLEN

Cell: 601-***-****

*************@*****.***

SKILLS SUMMARY

SALES

BILLING

RECORDS

AUDITING

MARKETING

CONTRACTS

DATA ENTRY

RENTENTION

EVALUATION

ACCOUNTING

NEGOTIATIONS

COMMUNICATIONS

CUSTOMER SERVICE

ACCOUNTS PAYABLE

CONFLICT RESOLUTION

ACCOUNTS RECEIVABLE

TELECOMMUNICATIONS

SYSTEMS MANAGEMENT

EDUCATION

Mississippi College

Business Administration

Clinton, MS, USA

Hinds Community College

Business Administration

Raymond, MS, USA

PROFESSIONAL PROFILE

• Dedicated professional with expertise in consumer relations, communications, and conflict resolution

• Skilled communicator with the ability to build rapport, provide insight, and achieve cohesiveness

• Dynamic investigator, capable of identifying and extinguishing issues

• Team minded leader and advisor dedicated to establishing a culture of professionalism

• Knowledgeable health care information specialist able to provide and kept confidentiality of records PROFESSIONAL EXPERIENCE

United Health Group 05/2015 to 04/2020

Customer Service Advocate Ridgeland, MS

Priority Responsibilities: Data Entry, Claims, Payments, Customer Service

• Supervised a team of representatives and provided support and feedback on calls

• Resolved escalated issues with team members and patients

• Obtained necessary patient information such as medical histories and insurance information and ensure that it is properly processed and recorded

• Contacted insurance companies to verify coverage and benefits and provide doctors with feedback on coverage and copays

• Assisted patients in understanding how their insurance coverage works and calculate and present copays

• Followed-up with doctors and nurses to obtain necessary information to complete patients’ records

• Processed payments for services rendered and assist with the billing procedure

• Provided feedback and information to coding and billing personnel in a bid to streamline accounting processes

• Responded to queries from customers / patients / family members and insurance companies over the telephone and through emails

• Monitored call status for responses from various departments to ensure that call returns are done in a timely manner

Verizon Business & Communications 02/2012 to 04/2015 Customer Support Specialist Clinton, MS

Priority Responsibilities: Business Sales, Communications, Billing Disputes

• Planed network installations for customer orders, plans, manuals, and technical specifications

• Maintained network by troubleshooting and repairing outages & testing network back-up plan

• Ordered and gathered equipment, supplies, materials, and tools, assessing installation site

• Established voice and data networks by running, pulling, terminating, and splicing cables

• Maintained customer rapport by listening to and resolving concerns answering questions

• Maintained safe work environment by following codes, standards, and legal regulations

• Established connections; programmed features and integrations

• Followed industry standards; activating remote access tools Comcast Advance Solution Center 05/2009 to 12/2011 Customer Account Executive Madison, MS

Priority Responsibilities: Retention, Sales, Conflict Resolution, Billing

• Aimed for First Call Resolution while handling all issues with urgency, ownership, and accountability

• Explained billing cycles, processes, and prorates effectively to ensure that customers understand their statements

• Navigated through a variety of software applications to manage customer account information and resolve billing issues

• Resolved delinquent account balances

• Corrected errors and discrepancies on customers' billing statements as necessary

• Identified opportunities for process improvements & provide feedback and possible solutions to leadership

• Recommended new lines of business, upgrades or other services based on customer needs/interests C MANAGEMENT SALES CONSUMER RELATIONS MARKETING AUDITING

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