Fresh Graduate Customer Service
Resume:
HANAA
UMER
PROFILE
I am a hardworking and motivated Marketing
graduate who has acquired extensive
knowledge in the field through the study
given by my college and previous work
experience in establishing business
requirements, social media skills and quick
customer problem solving skills.
Moreover, I have contributed immensely in
improving the work given to me by
successfully managing projects with less
supervision and increased performance.
CONTACT
PHONE:
EMAIL:
**********@*****.***
LANGUAGE
Fluency in speaking and great written skills
in English
SKILLS
- Strong attention to detail
- Highly organized and creative
- Fast learner and self-motivated
- Strong written and verbal skills
- Excellent business communication
skills
- Works well with others and
independently
- Skilled multitasking
- Designed Website using Wyx
EDUCATION
College of North Atlantic Qatar
2018 – 2021
School of Business Studies, Marketing Management Current GPA= 3.4
Certifications:
Charity Week- CNAQ -2018
MES Indian School
2018
Certifications:
Science Exhibition- MES Indian School 2016
National Hockey Tournament-2016
WORK EXPERIENCE
Qatar International Islamic Bank
Customer Service (Part-time) 2016 &
2018
- Manage and maintain existing customer accounts
- Respond to enquiries on account or operational matters
- Perform general office administrative duties
- Acquired document controlling skills
Leisure (Angry Birds World)
Customer Service Representative (2021)
- Responsible for opening and closing of Ride and attractions.
- Responsible for safe operation throughout the day.
- Handling Downtimes and emergency situations.
- Handling guest complaints.
- Maintain Ride and attraction related documentation. Qatar Airways – (2022)
Customer Service representative - Present
-Complete knowledge of Amadeus ticketing system
-Booking, rebooking tickets
-Cancellation or modification of existing booking
-Solving customer complaint and satisfying customer needs ACADEMIA RELATED WORK EXPERIENCE
COLLEGE OF THE NORTH ATLANTIC - QATAR: Doha, Qatar
Participated for Marketing Simulation for Sales Management and Marketing course.
Controlled the budget of the company in the simulation
Researched about target market
Analyzed Unique Proposition of the company and its products
Conducted research to start a new business within campus – Market Research Course
Used research tools like CNAQ Library, Journals, Pro quests, and other sources to get information regarding the required industry.
Conducted survey using google forms on CNAQ students.
Collected the results and analyzed information to achieve the results VOLUNTEER EXPERIENCE
Ajyal Youth Film Festival 2016
Charity week Volunteer CNAQ: 2018
Build structures for promoting the theme of the event Volunteered and sold vendors goods for charity
Coordinated with different core team members to manage the volunteers.
IAAF World Athletics Championship 2019
Al Shaqab Volunteer Program 2020
Ooredoo Ride of Champions 2021
Contact this candidate