HANAA

UMER

PROFILE

I am a hardworking and motivated Marketing

graduate who has acquired extensive

knowledge in the field through the study

given by my college and previous work

experience in establishing business

requirements, social media skills and quick

customer problem solving skills.

Moreover, I have contributed immensely in

improving the work given to me by

successfully managing projects with less

supervision and increased performance.

CONTACT

PHONE:

974-********

EMAIL:

adqq1z@r.postjobfree.com

LANGUAGE

Fluency in speaking and great written skills

in English

SKILLS

- Strong attention to detail

- Highly organized and creative

- Fast learner and self-motivated

- Strong written and verbal skills

- Excellent business communication

skills

- Works well with others and

independently

- Skilled multitasking

- Designed Website using Wyx

EDUCATION

College of North Atlantic Qatar

2018 – 2021

School of Business Studies, Marketing Management Current GPA= 3.4

Certifications:

Charity Week- CNAQ -2018

MES Indian School

2018

Certifications:

Science Exhibition- MES Indian School 2016

National Hockey Tournament-2016

WORK EXPERIENCE

Qatar International Islamic Bank

Customer Service (Part-time) 2016 &

2018

- Manage and maintain existing customer accounts

- Respond to enquiries on account or operational matters

- Perform general office administrative duties

- Acquired document controlling skills

Leisure (Angry Birds World)

Customer Service Representative (2021)

- Responsible for opening and closing of Ride and attractions.

- Responsible for safe operation throughout the day.

- Handling Downtimes and emergency situations.

- Handling guest complaints.

- Maintain Ride and attraction related documentation. Qatar Airways – (2022)

Customer Service representative - Present

-Complete knowledge of Amadeus ticketing system

-Booking, rebooking tickets

-Cancellation or modification of existing booking

-Solving customer complaint and satisfying customer needs ACADEMIA RELATED WORK EXPERIENCE

COLLEGE OF THE NORTH ATLANTIC - QATAR: Doha, Qatar

Participated for Marketing Simulation for Sales Management and Marketing course.

Controlled the budget of the company in the simulation

Researched about target market

Analyzed Unique Proposition of the company and its products

Conducted research to start a new business within campus – Market Research Course

Used research tools like CNAQ Library, Journals, Pro quests, and other sources to get information regarding the required industry.

Conducted survey using google forms on CNAQ students.

Collected the results and analyzed information to achieve the results VOLUNTEER EXPERIENCE

Ajyal Youth Film Festival 2016

Charity week Volunteer CNAQ: 2018

Build structures for promoting the theme of the event Volunteered and sold vendors goods for charity

Coordinated with different core team members to manage the volunteers.

IAAF World Athletics Championship 2019

Al Shaqab Volunteer Program 2020

Ooredoo Ride of Champions 2021

Contact this candidate