Customer Service Administrative Assistant

Positive, upbeat and professional attitude

Shapes extraordinary customer experiences

Puts the customer at center of the business

Effective coach and mentor

Strong work ethic

Relates well to others

Natural leader

Promotes collaborative relationships

Self-directed and motivated

Strong working rapport

Skilled facilitator and trainer

High level attention to detail

Quickly settles inquiries

Excellent time manager

Communicates clearly

Generates fresh ideas

Warm and genuine

Computer proficient

Fosters a joyful work environment

Vicki Cadenas

20 W Storeybrook Ln, Shelton, WA 98584

Home 360-***-**** Email: *********@*******.***

Objective

Career growth and advancement in Industrial Insurance and/or related fields

State Employment March 2000 – September 2020

Department of Labor & Industries

Constituent’s Services Liaison

Office of the Director

Workers’ Compensation Adjudicator:

Employer-based senior level adjudicator

Industry-based senior level adjudicator

Return to work pilot project

FileFast – new technology pilot project

Lean process improvement projects:

Employer Reporting Project

Collaborative Claims Unit

Unreported Employer Value Stream Mapping Project

Owner Optional Coverage Workflow Project

Operational Health Plan

Return to Work Coordination Team

Preferred Worker Project Pre-Authorization Workgroup

Department of Social and Health Services

Risk Management Consultant

Medical Assistance Specialist

Customer Service Specialist

Department of Licensing

Customer Service Specialist

Private Sector Employment

Pacific Disposal

Administrative Assistant to CFO

CT Express

Fleet Logistics

Douglas Fir Christmas Tree Co.

National Transportation Manager

Norstar Cargo Systems

Dispatcher

Hapag-Lloyd America, Inc.

Export Documentation Coordinator

Education

Centralia College and Grays Harbor College

South Puget Sound Community College – Project Management Institute

Phi Theta Kappa – National Honor Student

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