Customer Service Representative/Contact Tracer
Resume:
RAISIN OWENBY
SUMMARY
Im a Solid team player with upbeat, positive attitude and proven skill in establishing a fantastic relationships with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
EXPERIENCE
Market Reseacher/Customer Service Representative
Global Data Collection Company Reno, NV May 2021 - Current
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Documented conversations with customers to track requests, problems and solutions.
Upheld strict quality control policies and procedures during customer interactions.
Reviewed customer account information to determine current issues and potential solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Made outbound calls to obtain account information.
Relayed productive customer feedback to marketing teams.
Quality Technician/Receiving
Bonduelle USA Jackson, GA January 2021 - November 2021
Researched and logged quality performance data within database system.
Led data documentation and retention efforts to provide customized QA corrective actions.
Completed routine inspections of components and products to fulfill quality assurance requirements.
Monitored daily performance of production team to identify and address issues affecting quality product output.
Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
Examined samples of raw materials before use in production.
Relayed information between drivers and recipients regarding ETA and potential delays.
Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
Checked items into computer system, printed labels and directed to storage locations.
Quality Technician-Shipping and Receiving
Dexter Axle Monticello, Ga November 2019 - January 2021
Researched and logged quality performance data within database system.
Recommended strategy for improving testing plan, manufacturing and employee training processes to streamline QC measures.
Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
Assisted with correcting systemic problems in order to eliminate errors.
Recorded lot numbers and serial numbers in ERP system for traceability of produced items.
Conducted frequent quality and compliance reviews of production work.
Provided quality support to ensure that products met quality standards and customer requirements.
Machine Operator
GA Pacific Madison, GA April 2019 - September 2019
Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives..
Identified and helped resolve nonconforming product issues to support accurate order fulfillment.
Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
General Manager
McDonald's Restaurant Milledgeville, GA January 2012 - March 2019
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Built and maintained loyal, long-term customer relationships through effective account management.
Designed sales and service strategies to improve revenue and retention.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Participated in organizational transformation and implementation activities to monitor corporate restructures.
CONTACT
************@*****.***
Eatonton, GA 31024
SKILLS
Call Center Operations
Microsoft Office expertise
Shipping and receiving understanding
Clerical support
Quality control
Office equipment proficiency
Inbound and Outbound Calling
Adaptive team player
Supply chain and inventory management
Loading and unloading
Shipping operations
Inventory reporting
OSHA training
Manufacturing and warehouse procedures
Certified Pallet Jack Operator
First aid certified
EDUCATION AND TRAINING
High School Diploma
Alcovy High School, Covington, GA
May 2007
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