Jessica Granillo

951-***-**** adqpxz@r.postjobfree.com Riverside, CA

Summary

** ***** ** ********** ** a patient access manager, making sure that patient data is stored properly and is compliant with all HIPAA rulesStrong attention to detail and ability to multitask Excellent receptionist with 10 years of experience providing a pleasant, comfortable atmosphere for clients and guests while anticipating their needs

Proven office manager with 10 years of experience overseeing administrative duties, maintaining a friendly, welcoming environment for clients and customers, supervising clerical staff, and delegating responsibilities appropriately Professional and reliable unit secretary with 10 years of experience coordinating and providing administrative support to multiple executives

Customer service associate with 24 years of experience providing friendly and efficient service to customers while maintaining an organized and efficient environment Experience

Dr. Maria Lisa Lorente Irvine, CA

Office Administrator 04/2014 - Present

Maintained a track record of excellent customer service, resolved customer issues to satisfaction, and reduced the complaint rate

Handled customer inquiries, answered questions, and resolved problems in a timely manner Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales

Created a new customer database by entering customer information into a database Communicated with patients to schedule appointments and identify dental needs, increasing patient compliance in teeth cleaning

Updated insurance forms and patient charts to ensure accurate billing information was submitted Provided excellent customer service in the dental office BJ'S Restaurant & Brewhouse Menifee, CA

Restaurant Manager/Bartender/Server/Hostess 03/2005 - 06/2012 Managed the work of 200 employees, increasing crew efficiency when needed Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment

Continually updated a leadership resume and honed skills by participating in various management trainings Developed relationships with new staff members, and assisted existing staff members in their career development Skills

Customer service, Restaurant experience, Time management, Guest services, Communication skills, Insurance Verification, Dental insurance billing, Scheduling

Education

Woodfield Highschool

General