Harpreet Kaur

Customer Service Associate Profile

adqpxm@r.postjobfree.com • 778-***-****• Burnaby, Canada Growth-focused professional with versatile experience in managing all facets of customer service, office operations, and administration. Deft at building productive relations with customers, suppliers, and external departments. Instrumental in collaborating with cross-functional teams to ensure operational and service excellence. Excel at resolving employer challenges with innovative solutions, systems, and process improvements that increase efficiency, customer satisfaction, and retention. Remarkable efficient in providing tailored solutions to customers by identifying their individual needs, establishing rapport with key accounts, and meeting business objectives. Articulate communicator; focused on fostering and nurturing positive relationships with key clients, staff, and stakeholders. Technically proficient with Microsoft office, AUTOCAD, photoshop, Illustrator, and Manual drafting. Areas of Expertise

Sales Management

Staff Training & Development

Customer Satisfaction & Retention

Office Operations Management

Team Building & Leadership

Relationships Management

Strategic Planning & Analysis

Performance Improvement

Complex Issues Resolution

Professional Experience

Subway, Burnaby, BC 2015 – 2022

Customer Service Manager

Efficiently directed busiest subway in town. Perform various duties, such as opening/closing of store, heading employees, creating schedules, placing food orders, managing inventory, handling deposits/payrolls/input invoices, and ensuring store cleanliness. Operated computerized point of sale system and cash register. Steered all aspects of store operations, including hiring/training associates, evaluating employee performance, and communicating food preparations formulas and standards changes. Delivered quality customer service while resolving customer complaints.

● Adhered to local and national health and food safety codes while regulating company’s safety and security policies.

● Gained recognition in monthly evaluations conducted by headquarters for ensuring everything is perfect, comprising inventories, balanced cash, add-on sales, and good online surveys and store cleanliness. Zara, Vancouver, BC 2015

Sales Associate

● Maintained orderly appearance throughout sales floor.

● Introduced promotions and opportunities to customers.

● Operated cash registers, managed financial transactions, and balanced drawers.

● Greeted customers, improved engagement with merchandise, and provided outstanding customer service. Education

Certificate in Interior Design – British Columbia Institute of Technology Vancouver, BC – 2019 Real Estate Licensing Course – UBC Vancouver, BC – 2022 Key Projects

Residential Planning through mood boards, concept, rough sketching, and space planning. Interior layouts inclusive of floor plans and elevations by using AutoCAD and photoshop. Construction plans