Customer Service Administrative Assistant
Resume:
Elizabeth Rivas
*** ***** ***** ***********, **. 32707
Cell 386-***-****
Objective
To secure a position where my years of experience as. Receptionist, Customer Service Rep. and Administrative Assistant skills will be challenged and given the opportunity for advancement.
Skills
● Tri- lingual (English, Spanish and Portuguese)
● Accurate, efficient, and detail-oriented
● Strong written and oral communication skills.
● MS Office: Word, Excel, and PowerPoint
● QuickBooks
● Perceptive Content
● Oasis
● Omniview
Experience
Omnicare- Triage Technician Lake Mary Fl 2017
● Triage customer service requests by department, urgency, and information/response required.
● Resolve customer complaints, issues and concerns.
● Research questions, issues and concerns as directed by management.
● Answer incoming customer calls, prioritize and respond appropriately direct to appropriate team
members to ensure best service possible.
● Obtain information, explain available products or services and respond to inquiries.
● Collect, prioritize and sort incoming faxes to the appropriate department/area.
● Review orders for completeness and fax back orders to customers as needed.
● Initiate non-discretionary calls to facilities.
● Contact customer accounts according to call schedule to obtain updated patient information, and verify
accuracy of Resident Log information, as needed.
● Create and maintain accurate customer records.
● Maintain required documentation for tracking and researching orders.
● Communicate with pharmacy field staff via email, phone or fax regarding patient changes received from
facilities.
● Understand Medicare Policy and Copay requirements/guidelines.
● Coordinate/manage “STAT” order process (check e-kit stock list and fax back to customer).
● Assist team members/department as needed in order to meet workflow deadlines and/or complete
miscellaneous projects.
● Follow all applicable government regulations including HIPAA.
Sprint- Sales Representative
Newark, NJ 2015- 2017
● Answered phones and greeted customers.
● Opening and closing of store.
● General office work.
● Deposits.
Rabin Glove - Receptionist Sales Rep. Newark, NJ 2004 – 2014
● Answered phones and greeted customers.
● Sold and rented construction equipment.
● Made sure that all of the rented equipment was returned to the way it was rented out to the customers.
● Sold construction clothing and boots.
● Collected rent for the properties owned by my boss and made weekly deposits.
● Payroll.
Center for Dermatology- Receptionist West Orange, NJ 1998- 2004
● Answered phones and scheduled appointments.
● Check In and out of patients.
● Light billing and medical transcription.
● Collection of copayments and payments at time of service.
● Documentation of cultures, Filing, opening and closing of the office.
● Prepared, printed and made sure end of day reports matched the deposit slips.
Contact this candidate