Registered Nurse Customer Service

JEFFREY HALL

Tompkinsville, KY *****

270-***-**** - *******.*******@******.***.***

PROFESSIONAL SUMMARY

Dedicated and compassionate Registered Nurse (RN) with progressive career history in

direct patient care, triage and care coordination in fast-paced environment. Proven to

remain calm under pressure and skillfully handle difficult patients and high-stress

situations. Consistently developing strong relationships with patients and families

through empathetic communication, respectful attitude and excellent customer service.

Hardworking Registered Nurse with success providing individualized patient care.

Committed to delivering best-in-class patient care through effective education and

counseling. Proven leadership focused on increasing and enhancing patient care and

satisfaction. Streamline safety protocols for comprehensive patient care. Qualified Ky.

Board-Certified Registered Nurse experienced delivering high-quality care to patients

in medical and surgical care units. Proven leader effective at uniting and guiding

nursing teams toward achieving patient care goals, improving satisfaction and

continuously driving widespread healthcare system initiatives. Focused on continuously

advancing expertise in EHR while driving innovation. Ambitious Board Certified

Registered Nurse with exceptional background of performance. Expert in all aspects of

patient care with success in working with multidisciplinary teams to create care plans

focused on helping patients recover from medical or surgical procedures and manage

complex mental disorders. Accomplished in leading unit-based groups to improve

delivery of care and patient satisfaction. Patient-oriented Nurse with 30+ years of

diverse experience in direct patient care, staff supervision, and department operations.

Skilled at multitasking and prioritizing patient needs and daily assignments. Offering

expertise with Emergency specialty.

SKILLS

Medication Administration

Medical Supply Management

Nursing Consultation

Immunizations and Vaccinations

Patient Care Assessment

Medical Recordkeeping

Monitoring Vital Signs

Preventive Healthcare

Attention to Detail

Critical Thinking

Compassionate and Caring

Clear Patient Communication

Patient Condition Monitoring

Decision Making

Accurate Documentation

Nursing Performance Assessment

Convalescent Care

Diagnostic Test Ordering

Patient Care Oversight

Blood Draw and Sample Collection

Procedure Room Preparation

Patient Examination

Medical Procedure Preparation

Delegation and Motivation

Prescription Drug Recommendations

Healthcare Personnel Supervision

Emergency Diagnostics

Direct Patient Care

WORK HISTORY

01/2012 to Current Registered Nurse

American Mobile Travel Nursing – San Diego, CA

Managed care from admission to discharge.

Provided direct patient care, stabilized patients and determined next course of

action.

Administered medications via oral, IV and intramuscular injections and monitored

responses.

Provided didactic and clinical instructions to orient new nurses and potential

student nurses to achieve training outcomes.

12/2021 to 12/2022 Assistant Director of Nursing, RN

Gallatin Center – Gallatin, TN

Established new policies and updated existing policies to improve standard of care

for patients.

Administered medications via oral, IV and intramuscular injections and monitored

responses.

Provided direct patient care, stabilized patients and determined next course of

action.

Managed care from admission to discharge.

03/2021 to 12/2022 Nursing House Supervisor

Monroe County Medical Center – Tompkinsville, KY

Provided emergency response during shifts and when on-call.

Administered medications subcutaneously, orally and via IV.

Reviewed clinical documentation to asses standards and quality of care.

Oversaw lab work and testing procedures.

Collaborated with physicians regarding patient conditions, updates and necessary

care changes.

Conducted routine facility inspections, identifying areas needing improvement and

eliminating hazards posed to staff and residents for continued compliance with

associated regulations.

Defined testing protocols, quality assurance initiatives and clinic policies and

procedures.

04/2020 to 06/2020 Emergency Room Department Head

Cumberland River Hospital – Celina, TN

Collected basic samples, labeled specimens properly and transferred to laboratory

for testing.

Assisted with resuscitation, CPR and emergency airway procedures.

Inserted peripheral IVs and administered non-medication IV fluids.

Provided triage, first-aid and referral to outside medical providers during

workplace injury or medical emergency.

06/2018 to 06/2020 Director of Nursing

Trousdale Turner Correctional Facility – Hartsville, TN

Collaborated with staff, management and external groups to coordinate patient

care.

Established new policies and updated existing policies to improve standard of care

for patients.

Performed rounds to observe care and interview staff, residents and families.

Participated in management team meetings to discuss resident status, census

changes and resident complaints or concerns.

07/2019 to 11/2019 Registered Nurse

Signature HealthCARE – Glasgow, KY

Managed care from admission to discharge.

Provided direct patient care, stabilized patients and determined next course of

action.

Administered medications via oral, IV and intramuscular injections and monitored

responses.

Provided didactic and clinical instructions to orient new nurses and potential

student nurses to achieve training outcomes.

08/2001 to 09/2008 Flight Paramedic

Air Evac Lifeteam – Lafayette, TN

Communicated pertinent patient information and status to hospital staff upon

arrival.

Provided visual guidance, navigation and radio communications assistance to pilot.

Completed continuing education courses each year to maintain relevant

knowledge.

Performed emergency medical treatments.

Perform critical care to patients requiring life and limb threatening injuries and

conditions.

Help maintain all medical equipment and air craft as needed.

06/1996 to 09/2007 Paramedic

Allen County Ambulance Service – Scottsville, KY

Restocked ambulance with proper equipment such as vents, ET tubes, medication

and IV pump tubing to maintain optimum inventory.

Triaged injuries by communicating with patients, bystanders and family members,

and identified appropriate medical facility for transport.

Prioritized tasks to provide effective care for over [Number] daily patients.

Communicated with medical professionals in medical terms to relay patient needs

and maintain accuracy.

Worked en-route to hospital to prepare patients for arrival or surgery and control

wounds.

Identified appropriate medications based on potential interactions with other

medicines, accurately calculating correct dosages according to drugs on hand and

patient's weight.

Performed intubations to secure airway in patients under respiratory and cardiac

arrest.

Conducted equipment and vehicle checks to maintain continuous and safe

operation.

Responded to daily emergencies and worked alongside firemen and EMTs.

Administered continuous 12-lead electrocardiogram monitoring to record heart

rhythms in patients with acute coronary syndrome.

Executed stomach suction, airway management and heart monitoring to treat

patients.

Administered fluid replacement via IV, IO and IM to replace fluid volumes and

correct electrolyte imbalances.

Adapted treatment plans quickly and effectively based on changing patient

conditions and reactions.

EDUCATION

No Degree: Paramedicine

Western Kentucky University - Bowling Green, KY

12/2011 Associate of Science: Registered Nurse

Western Kentucky University - Bowling Green, KY

CERTIFICATIONS

PALS - Pediatric Advanced Life Support

ACLS- Advanced Cardiac Life Support

CEN- Certified Emergency Nurse

NIH- Stroke Treatment Certified

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