Remote Travel Agent/ Customer Service Rep
Resume:
Tracey-Ann
Clarke
Details
Kingston, Jamaica
Kingston
Jamaica
******************@*****.***
Skills
Customer Relation Management
CRM Tools: Proficient in Zendesk
and Salesforce.
Data Management: Experienced
in Microsoft Office and Google
Suite for reporting and data entry.
Project Management:
Knowledgeable in project
lifecycle management and risk
mitigation.
HR Skills: Recruitment &
Onboarding, Employee Relations,
Training & Development,
Performance Management, HR
Policies Implementation.
Data Analysis
Problem-Solving
Communication
Leadership
Languages
English
Profile
Detail-oriented Logistics and Administrative Support Specialist with experience coordinating staffing schedules, managing inventory, and assisting HR functions. Skilled in data entry, recordkeeping, and preparing reports to support operational decision-making. Adept at providing administrative assistance, ensuring compliance with safety and regulatory standards, and facilitating efficient communication across departments. Proven ability to contribute to process improvements, cover administrative duties during staff absences, and support special projects to enhance logistics operations and organizational efficiency. Employment History
Operation and Logistics Officer (Contract), DeeNick Brothers Ltd JANUARY 2 0 2 5 — APRIL 2 0 2 5
• Coordinated staffing schedules, shift assignments, and logistics resources to ensure efficient operations.
• Assisted HR with onboarding, interview scheduling, employee records management, and attendance tracking.
• Managed data entry, inventory levels, staff schedules, and operational performance metrics.
• Prepared reports on workforce management, logistics performance, and inventory status for senior management.
• Provided administrative support, including meeting scheduling, document preparation, procurement, and vendor communication.
• Acted as liaison between departments to facilitate smooth communication and resolve operational issues.
• Ensured compliance with safety protocols, labor laws, and regulatory standards; coordinated safety training and certification.
• Contributed to process improvement initiatives to enhance efficiency and reduce operational costs.
• Covered administrative duties during the absence of the Administrative Clerk, maintaining seamless office operations.
• Supported special projects and operational initiatives to meet business objectives.
• Performed additional duties as assigned to support overall logistics and organizational success.
Pizza Hut-Chat Monitor/Team Lead (Remote), GigCX Marketplace S E P T EMBER 2 0 2 3 — J UNE 2 0 2 4
• Coached and guided team members, achieving 25% reduction in recurring service provider errors within three months.
• Organized team meetings to promote knowledge sharing and enhance morale.
• Evaluated 130 service providers, analyzing performance metrics and workflow data.
• Developed training materials and conducted sessions to improve team skills.
• Implemented feedback mechanisms to continuously enhance service quality.
• Collaborate with training department to enhance recruitment strategies and assess candidate product knowledge.
Pizza Hut-Chat Monitor Assistant (Remote), GigCX Marketplace J ULY 2 0 2 2 — S E P T EMBER 2 0 2 3
• Managed over 75 calls and emails daily, boosting operational efficiency by 20%.
• Enhanced customer satisfaction ratings by 25% through prompt live chat responses.
• Improved first contact resolution rates by 20% with real-time feedback to agents.
• Analyzed performance metrics to identify areas for improvement and training.
• Collaborated with team to develop best practices for customer interaction. Team Manager (Remote), Recipe Unlimited
AUGUST 2 0 2 0 — OCTOBER 2 0 2 1
• Addressed over 200 incoming emails related to Service Provider errors, achieving a 25% reduction in response time.
• Coached team members, resulting in a 25% decrease in recurring errors from service providers within three months.
• Developed training materials to enhance team skills and operational efficiency.
• Implemented process improvements that streamlined communication and reduced error rates.
• Established performance metrics to monitor team productivity and service quality.
• Reviewed and selected candidates based on client preferences, ensuring alignment with organizational needs.
Team Supervisor (Remote), Recipe Unlimited
J UNE 2 0 2 0 — AUGUST 2 0 2 0
• Facilitated cross-departmental collaboration to enhance operational efficiency and client satisfaction.
• Mediated workplace conflicts to strengthen team dynamics and led assessments of service providers, focusing on performance metrics and workflow optimization.
Education
Associate of Science:Operations And Product Management, University of the Commonwealth Caribbean (UCC)
AUGUST 2 0 2 6
Diploma:Project Management Professional (PMP), Distinction College DECEMBER 2 0 2 1
Office and Administrative Management, Asean Online Education NOVEMBER 2 0 2 2
Human Resource Management, Asean Online Education
JANUARY 2 0 2 3
EF SET English Certificate
APRIL 2 0 2 5
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