Remote Travel Agent/ Customer Service Rep

Tracey-Ann Clarke

** ******** ********, **********

Portmore

St. Catherine

Tel: 876-***-****

Email: *************@*******.***

Dear Sirs/Madam

I would like to introduce myself as a candidate for the position in your organization. Leadership skills and the ability to multitask are some of the most important qualities that a supervisor can possess, in my opinion. These are skills I fostered in myself while working for Datamint for the past 2 years as a Team Manager and these are the skills I hope to put to good use at your company. Being a leader does not mean always doing everything on my own. It means giving my team the tools they need in order to succeed on their own.

While working at Datamint I was responsible for overseeing all activities and productivity of my team to ensure they perform to the best at their best level. Through this, I learned how to prioritize tasks so that nothing was ever forgotten. I have demonstrated my ability to go above and beyond my normal job description time and time again, I possess a variety of skills that set me apart from other candidates, chief amongst these is my ability to firstly motivate others to do better, secondly communicate clearly to avoid misunderstandings and thirdly grasp problem quickly.

I am not just looking for another job I'm looking for a long-term career opportunity and this position is a great start; I definitely have the capability and drive that is needed in order to succeed. If chosen I will do my utmost best.

Should you find favor in my application I will be available at your convenience.

Sincerely,

Tracey-Ann Clarke (Miss)

Tracey-Ann Clarke

29 Hastings Crescent, Bridgeport

Portmore

St. Catherine

Tel: 876-***-****

Email: *************@*******.***

Objective: To utilize my skills to efficiently enhance the organization, in order to boost the company’s profitability, and grow professionally.

Education

University of the Commonwealth Caribbean (UCC) (Presently)

(Product and Operation Management)

Distinction College- October 2021- January 2022

(Project Management)

Heart College of Beauty Services (November 2015-August 2016)

Professional Development Institute (H.E.A.R.T) (September 2007-October 2008)

Awards Received

Associate of Business Executive Certificate (ABE) (Pending)

Distinction College

NVQJ (Professional Makeup Artistry) Level 3

Professional Development Certificate

Personal Attributes:

Organizational skills

Exceptional leadership skills

Dynamic team player with team building skill

Excellent team player

Good communication skills

Learn and adopt quickly

Work Experience

Advantage Communication Inc (Call Center)

25 Dominica Dr, Kingston

(October 2021- January 2022)

Flow Collection Agent

Datamint Group of Companies (Call Center)

1 Mangrove Way, Montego Bay Free zone

(October 2019 – October 2021)

Team Manager August 2020-October 2021

Team Supervisor (June 2020-August 2020)

Customer Service Representative (October 2019- June 2020

The Beauty Warehouse Sovereign Village, Portmore St. Catherine

(August 2016 - November 2017)

Beauty Advisor/Store Manager

Dealing with customers queries and complaints

Maximizing profitability and setting/meeting sales target, including motivating staff to do so

Recruiting, training and supervising staffs

Computational Competencies

Having formally learned and repeatedly utilizing the Microsoft suite package, including and not limited to:

Microsoft Word

Microsoft Excels

Rewards

Most Sociable Award- Heart College of Beauty Services

Most Helpful Award-Advantage Communication Inc.

Train-The-Trainer Award-Natasha Parchment-Clarke

(Datamint Group of Companies)

References are aavailable upon request

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