Customer Service Legal Assistant

Amanda L Topham

**** ***** **** **** *****, Utah 84094] 801-***-****

**********@*****.***

*Objective*

Each day I try to set at least one goal for myself whether it’s to complete all my errands that needs to be done or to complete a task I’ve had for a while or needed to get it taken care of. I love learning new things as different type of jobs because it keeps on my toes and give me new challenges. I do what I can to stay motivated, positive and outgoing. I want a career that I know that I make a difference in my life as well as someone else life. I want a long-term career with a company that is well established. There is no greater reward to me than seeing, hearing and knowing that I’ve helped someone or made a huge impact on them. I consider myself a very hard working, strong willed, independent, self-motivated and loyal person whether it’s in my work ethics or personal life. I strive on making sure that I always work hard and do what’s necessary in go the extra mile and make sure the job is completed correctly and in a timely manner.

*Education*

Ameri Tech College - (Medical Assistant/Phlebotomy) Provo, Utah 2004-2005 Provo School District - (High School Diploma) Provo, Utah 2005

*Skills*

Customer Service skills Multi-tasking skills Word/Excel Taking Payments

Communication skills Web Navigating skills Data Entry Scheduling Payments

Soft skills/Hard skills Organizational skills Type 50+wpm F/U with customers

Acknowledgement Skills Inbound/Outbound Calls Active Listening

*Awards & Acknowledgements*

“Shopkeeper” - Employee of the month (April 2018 and July 2018)

“High Fives” – Awards - Received 39+

*Employment Experience*

(June 13, 2017 – Currently)

Snap Loans Customer Service Representative – Loans Department/Merchant Support

Snap Finance Salt Lake City, Utah

Inbound/Outbound Customer Service- Assist customers on their accounts, take payments, schedule payments, reschedule payments, answer questions, go over their accounts with customers. Followed up on issues on each account with appropriate departments. Call merchants to follow up on account or any issues, concern, questions needed. Assist customers with completing the application. Assist customers gaining access to online portal. Call customers to complete their account and provide them with the information needs to set up account. Notate all accounts that I work on and follow through with all expectations and tasks I need to on every account. Complete different tasks assigned to me by the management team. (Follow ups, calling customers to set up account, completing customer accounts and setting up payments as requested. Call customers to welcome them to Snap, remind them about when payments start, amounts and verifying account info. Complete adjustments when requested or need to. Assist coworkers when needed to help them assist customers. Provide customer with best experience possible.

(June 2011 – May 2012)

Recruiting Agent/ Scheduler Insurance Marketing Strategies Orem, Utah Contacted licensed Life Insurance Agents State wide providing them with information about the company and scheduled them to attend their online Webinars. Webinars provided the agents with company info and provided info on how to get signed up with the company. Scheduled the webinars, completed follow ups on who attended, which agents needed to reschedule, assisted the agents that wanted to sign up with company. Provided all needed information to the Marketing Director to get the agents set up.

(November 2010 – June 2011)

Legal Assistant/RTS Manager Myler Disability American Fork, Utah Inbound/Outbound calls for clients applying for Social Security/Disability benefits. Completed prescreening on clients for eligibility to see if we were able to represent them. Myler Disability is law firm that represents clients filing disability/Social Security claims. I transferred to the “Ready to Schedule” dept. shortly after starting there where I managed my own clients. I managed between 35-55 clients at any given time. Kept track of all their paperwork, emails, faxes, medical records, court documents and was responsible to create a file for each client to prepare them for their court date. I corresponded with SSI offices and updated them with any new information or received updates for clients. Followed with my clients and provided updates about their claim. Several secretarial job duties, filing, charting, notating, data entry, customer service, web navigating, I loved this job because I knew I was making a difference in someone’s life and I could see the result.

(October 2000– March 2009)

Food Service/Office Specialist II Utah State Hospital Provo, Utah This job was a wonderful experience but was very high security. This hospital is a lock down facility for the criminally insane, mental health patients and troubles youth. The first 6 years I worked in the kitchen preparing meals for patients, preparing prep for next day, cooked special meals for patients with specific needs, and all patients who were living there. Prepared roughly 250-300 meals twice a day for patients. I was one of the closing managers/cooks there. Responsible for employees under me to assist with serving patients meals, cleaning up serving lines, cleaning all kitchen equipment, washing dishes, quality control on food. Stocked food items drove delivery truck to deliver meals,

Transferred to one of the adult units at the hospital and was the Unit clerk/Office Specialist over the unit. Several responsibilities with this position. Responsible for patient charts, charting them, notating them daily, updating all info when needed, tracked patient meds, kept track of patient schedules, Scheduled doctor appointment for off grounds appointments, Transported patient to appointments. Assisted nurses on the unit with customers, completed all requests and tasks that the doctors requested. Scheduled unit meetings for the employees and notated all info that was gone over in them. Ran unit errands when needed. Responsibilities: filing, charting, date entry, copying, faxing, patient care. cleaned the living areas of the unit, assisted patients with cleaning their rooms, and laundry.

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