Customer Service Data Entry
Resume:
CHERI PARKS
Admin.Assistant/ Office Co-ordinator
Oxford, MI 48371
********@*****.***
I am an experienced intelligent woman with years in Office Administration. Covering all types of customer service, and coordinating positions. Bookkeeping, payroll, Data Entry, banking, scheduling with all Computer programs. My strengths lie in my acute attention to detail, an appreciation for communication, honesty and a helpful giving nature. I have the utmost confidence in my abilities and the benefits I will bring to my employer.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Administrative Assistant/Receptionist - Human Resource Asst. Accounting,Payroll, Data Entry.
PNG, Inc. - Lapeer, MI
May 1995 to July 2021
Grondin's Hair Centers Corporate Office - Front Desk - Answered and screened all incoming calls. Corporation of 250 employees. Problem solving and initiating response to supply requests and weekly correspondence. Distributing Mail and replying to all data sent in from 24 salons. Daily accounting, Payables and Receivables. Payroll and Bank Reconciling. Data Entry of all employees Sales & Service $s wkly. Personnel records up to date.. Creating formulas for calculating bonuses. Graphs and charts, with Microsoft Office. Handling and de-escalating complaint calls. Filing and updating stored records. Govt. Employment verifications, IRS and court ordered garnishments, employee hours tracked for vacation time. Created Urgent notices, fliers, managers meetings, and Holiday calendars and banquets. Organized and recorded Corp. Insurance and Open enrollments. Created New Employee folders. Licensed Barber/Hair Stylist/Instructor
Grondin's Hair Centers / Grondin's College of Cosmetology/Rooster's - Lapeer, MI September 1997 to March 2020
Licensed 1998. Hair cutting, styling, perming, coloring, manicuring, pedicures and eyebrow waxing. Employed at various salons owned by same company. Travelled and assisted at short staffed salons. Customer Service professional. Old school values and customer appreciation. Received 20 year Appreciation Plaque. Received Customer Service Awards and Client Appreciation of Skills. Restaurant / Hotel Industry
White Horse Inn, Best Western, Scruples, - Lapeer, MI June 1980 to June 1995
15 yrs. of professional customer service. Going over and above to serve and perform my duties. Always working well with teams and co-workers. Able to work with little to no supervision. High level memory and ability to communicate with all people. Keeping a solid work ethic and accountability. Responsible and accurate with all areas of sales and service.
Education
Associate in Health and Human Svcs
Mott Community College - Lapeer, MI
August 2009 to June 2012
Associate in Social Sciences
Mott Community College - Lapeer, MI
Skills
• Clerical & Data Entry (10+ years)
• Restaurant/Hotel Industry (10+ years)
• Keyboarding 75 wpm (10+ years)
• Accounting- payables & recievables (10+ years)
• Call Center (1 year)
• Customer Service (10+ years)
• Customer Care (10+ years)
• Customer Support (10+ years)
• CSR (10+ years)
• Payroll (10+ years)
• QuickBooks (8 years)
• Bookkeeping (8 years)
• Hair styling (10+ years)
• Human resources (8 years)
• Microsoft Office (10+ years)
• Accounts receivable (10+ years)
• Microsoft Excel (10+ years)
• Accounts payable (8 years)
• Administrative experience (10+ years)
• Office manager experience (8 years)
• Computer skills (10+ years)
• Nail care (10+ years)
• Medical office experience (1 year)
• Front desk (10+ years)
• Sales (10+ years)
• Retail sales (10+ years)
• Cash handling (10+ years)
• Caregiving (10+ years)
• Medical receptionist (1 year)
• Restaurant experience (10+ years)
• Microsoft Word (10+ years)
• Medical billing (1 year)
• Management (5 years)
• Medical coding (1 year)
• Medical terminology (1 year)
• Insurance verification (2 years)
• Microsoft Powerpoint
• Hospitality
Certifications and Licenses
Cosmetologist
June 1998 to October 2021
Licensed exp. Aug.2022
Master Barber. 15yrs
CPR- Serve Safe. Certified
Cosmetology License
Assessments
Written Communication — Proficient
March 2019
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Proficient
Memorization & Recall Skills — Proficient
March 2019
Measures a candidate's ability to commit product or merchandize information to memory and recall at a later time.
Full results: Proficient
Scheduling Skills — Familiar
March 2019
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: Familiar
Medical Terminology — Familiar
March 2019
Measures a candidate's ability to understand and appropriately use medical terminology. Full results: Familiar
Accounting Skills: Bookkeeping — Familiar
March 2019
Calculating and determining the accuracy of financial data. Full results: Familiar
Customer focus & orientation — Expert
September 2021
Responding to customer situations with sensitivity Full results: Expert
Customer service — Proficient
September 2021
Identifying and resolving common customer issues
Full results: Proficient
Call center customer service — Highly Proficient
September 2021
Demonstrating customer service skills in a call center setting Full results: Highly Proficient
Written communication — Highly Proficient
September 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Highly Proficient
Sales skills — Familiar
September 2021
Influencing and negotiating with customers
Full results: Familiar
Verbal communication — Expert
September 2021
Speaking clearly, correctly, and concisely
Full results: Expert
Administrative assistant/receptionist — Proficient September 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Cashier skills — Completed
March 2019
Calculating retail transactions and knowing cash drawer policies and procedures. Full results: Completed
Typing — Familiar
September 2021
Transcribing text using a standard keyboard
Full results: Familiar
Attention to detail — Completed
March 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Working with MS Word documents (basic) — Completed March 2019
Measures a candidate's knowledge of basic Microsoft Word techniques for word processing, including the use of tools to format or edit text.
Full results: Completed
Scheduling — Familiar
November 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate