Customer Service Loan Specialist
Resume:
Randy Taylor
**********@*****.***
WORK EXPERIENCE
Loan Officer April 2019- April 2021
Broadway Financial Services, Chicago, IL
●Processed loans for customers
●Conducted collections calls
●Maintained customers files
Loan Specialist/Call Center November 2018- February 2019 Lasalle Network/ Acceptance Solutions Group, Chicago, IL
●Handled incoming calls from customers who applied online
●Transferred to loan officers for approval
●Determined customers qualifications
Retail Manager September 2012- January 2015
Vitamin Shoppe, Evergreen Park, IL
●Performed opening and closing procedures
●Provided excellent customer service
●Conducted sale audits, inventory control and bank deposits
Fine Arts Coordinator July 2006- December 2013
Abounding in Christ Love Ministries, Dolton, IL
●Managed and developed staff of 40 individuals
●Conducted and scheduled rehearsals and monthly meetings
●Facilitated monthly staff meetings
●Responsible for presentations on Wednesdays and Sundays
EDUCATION/ CERTIFICATIONS
Wendell Phillips High School, High School Diploma June 1986
Columbia College, Chicago, IL 1986-1991
SKILLS/FURTHER EXPERIENCE
●20+ years in the financial industry
●20+ years of call center experience
●15+ years managerial experience
●Customer service professional
●Strong Interpersonal Skills
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