Logistics Supervisor Customer Service
Resume:
Kurt Taylor
Ajax Ontario
**********@****.***
Highly Innovative and Effective Operations Manager – Distribution & Logistics
Core Competencies
Supply Chain Tracking – Inventory – Employee Training – Results Oriented – Cost Effective –
Profit/Loss Analysis – Logistics – Warehouse Operations – Product Distribution – MS Office –
Quality Assurance – Interpersonal & Client Service Skills – People & Conflict Management
Professional Accomplishments
Successful implementation of new WMS for customer. Within that created efficient picking and shipping environment resulting in reduction of three full time staff.
Travel to Japan as company representative in order to ascertain new client’s needs within our warehouse.
Organized and planned co packing project to reduce customer’s freight expenses 10%.
Introduced activity-based labour planning tool to better track labour costs.
Project lead in achieving Green Standard by educating and training staff to understand a cleaner and efficient way of working.
Professional Experience
Warehouse and Inventory Manager
Stone and Tile April 2021 to Present
Develop and monitor company’s supply chain strategy and to improve productivity, efficiency and reduce costs i.e., Demerge
Fully manage 2.5 different locations within the company
Providing metrics (KPI’s) on a weekly basis to make sure company has a clear operational picture
Super user for WMS, ERP and, TMS system.
Full responsibility for departments yearly budget and P&L
Company-wide identification, implementation, and execution of all inventory flow
Directing staff in relation to operations including receiving, picking and shipping
Work with other departments to manage shipping and inventory control and create new processes if necessary
Conduct root cause analysis and investigations associated issues with all shipping and inventory variances.
In constant communication with Sales, Customer Service, and other departments to make sure we are on the same page
Coordinate procurement with vendors and suppliers and ensure all operations meet to standards
Coordinate that all air and sea freight are tracked and arrive on time
Oversee and execute receiving, shipping and inventory control processes within the warehouse including physical inventory counts and corresponding cycle counts and RMA.
Pharma Operations Manager/WMS Red Prairie (JDA) Super User
Kuehne + Nagel June 2018 to April 2021
Total responsibility for the full operations of the Business Unit with emphasis on customer satisfaction, employee development, operational efficiency and Business Unit profitability
Development of logistics solutions to meet and exceed client growth strategies
Focus on development of positive relationships within the Business Unit
290 000 SF warehouse with 4 direct reports, 26 indirect reports and up to 40 temporary associates
Management of all production related activities pertaining to receiving, shipping, special services, and warehouse support Intense enforcement of safe working practices within the facility and ensure adherence of all company policies and guidelines
Implementation of cost management strategies (i.e. overtime control, casual labour, productivity performance, effective uses of equipment, etc.) to improve bottom line results of the Business Unit while still maintaining or exceeding customer expectations
Promotion of the company’s and client’s ISO requirements
Manage staff performance through formal performance evaluations, coaching, mentoring and discipline when required; Establish shared and individual targets and set development goals
Identify continuous improvements and innovations for both internal warehouse operations and customer supply chains
Warehouse Supervisor / WMS Red Prairie (JDA) Super User
Kuehne + Nagel Dec 2016-June 2018
Implement processes to ensure efficiencies and cost effectiveness of the facility
Oversee all warehouse services including receiving, shipping, handling, returned/damaged goods, maintenance and administrative activities
Keep teams up to date with daily operational issues, priorities, etc.
Staff planning to avoid excess overtime/agency use
Escalate customer issues to manager when necessary
Assist with planning for new customer implementations
Demonstrate tact and diplomacy when communicating with customers
Deal with employee performance issues, performance reviews; guide employee growth and development; ensure adequate staff training
Comply with all health/Safety/Security programs to ensure safety of all personnel, equipment and property
Strive for continuous improvements in all facets of warehouse operations
Prepare accurate and timely reports
Logistics Supervisor Oct 2015 – Dec 2016
Spectrum Manufacturing
Oversee the daily shipping list and take action to resolve urgent matters; delegate labour where needed
Organize and expedite urgent shipment in a timely manner with all required documents
Investigate problems and identify solutions or make process more efficient
Confirm with suppliers shipping methods for incoming goods and have vendors or subcontractors set up with our courier accounts to send shipments when ready and monitor the confirmation for inbound receiving
Provide back up to co-workers in shipping/receiving departments when on vacation, away due to illness or in periods of rush or inventory
Point person for the courier companies to resolve discrepancies and claims for any lost or damaged shipments
Negotiations with courier suppliers on getting the best rates for the best service
Identify process that could be streamlined with a new ERP, both shipping and receiving and inventory control
Supervisor April 2014 – Oct 2015
Nedco
Supported the Business Distribution team
Maintain 100% inventory accuracy
Ensure all customer orders are filled and picked in a timely and accurate manner while always meeting customer delivery expectations
Work with operations manager to meet company objectives and goals
Help implement the 5S system for better quality and control
Execution of all product put away, outstanding order picking and warehouse maintenance for the best efficiency during the day
Responsible for the implementation of the receipting and cycle count SOP for all products within the warehouse
Maintain shipping/receiving records and files
Ensure corporate health and safety policy
Responsible for ensuring the building is secure at the end of the shift
Supervisor April 2011 to Nov 2013
Archway
Supervise building with an overall square footage of 150,000, containing 25,000 stock keeping units and 20 clients
Manage staff; 2 team leads and 30 general labourers
Involvement in monthly P&L reviews to ensure invoicing accuracy
Direct input to the RFP process for multiple clients
Liaise between customer service and client
Meet clients to go over storage, inventory and picking, packing and shipping issues
Determine logistics based on client order weight and packaging to determine the best solution for the client
Responsible for 100% accuracy of inventory and maintaining stock levels
Schedule annual physical inventories for clients
Maintain monthly and yearly budgets in order to remain cost effective and meet operational KPI’s
Manage P&L for all clients from an operational standpoint
Track daily margins and SLA’s for all clients
Organize the shipping and receiving of products
Train new and current employees on all performance standards related to their job
Staff hiring, terminations and performance reviews
Ensure the warehouse is maintained in a clean and safe manner in compliance with health and safety regulations
Manage cycle counting and inventory audit
Team Lead July 2009 to April 2011
Canada Revenue Agency
Effectively manage employee requests
Coordinate projects without interfering with daily duties of employees
Help manage budget relating to projects
Facilitate training for all employees
General accounting principles with great experience in reconciling accounts
Analyse large volumes of data providing financial information to ensure correct decision making
Manage over 200 accounts
Report and file deficiencies, identify related accounts, establish ability to pay, identify recovery source, sensitive issues and the danger of loss
Manage conflicts when dealing with confrontational, angry and aggressive behaviour
Resource Officer Jan 2008 to July 2009
Manage all financial transactions including accounts payable/receivable, payroll, management of cash flow, and reconciliation of bank transactions
Provide telephone agents with technical support, coaching and feedback based on observation and review of their work
Prioritize and action workloads within established standards
Act as the liaison between the team manager and telephone agents
Individual Income Tax Enquiries Agent Jan 2002 – Jan 2008
Gather information from taxpayers to establish the precise nature of their enquiry or request
Research possible responses or solutions using a variety of internal and external information sources such as the associated legislation, policies, procedures, guidelines and regulations
Analyze and apply the information gathered to the specific questions and circumstances raised by the taxpayer and formulates the appropriate responses or makes the appropriate decision to resolve taxpayer issues
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