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Customer Service Care

St. Cloud, MN
April 07, 2022

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St. Cloud, MN *****

320-***-**** -


Experienced Sales Rep and Customer Service Manager with over 20 years of experience in B2B sales and customer service. Excellent reputation for resolving problems and improving customer satisfaction.


To obtain a position as a Regional Sales Manager in a growth oriented, quality minded organization that is looking for a long-term employee. To be able to use my skills and experience to grow that business in a team setting. WORK HISTORY

04/2004 to Current Pinnacle Climate Technologies\Schaefer Ventilation – Sauk Rapids, MN Regional Sales Manager 2004-2008, 2018-2021

• Met or exceeded sales goals and grew my territory by 12-18% each of the following years: 2004, 2005, 2006, 2007, 2018,2019.

• Identified new product opportunities and target customers.

• Identified and pursued new business leads to expand customer base.

• Worked with dealers and end-users to find solutions according to specific needs and budgets.

• Managed Manufacturer’s Rep Groups in key locations to drive growth in their assigned territories.

• Maintained long-term customer relationships to consistently increase sales.

• Worked with clients to find solutions according to specific needs and budgets and grew customer base through excellent services.

Customer Care Center Director 2009-2018

• Was selected by the President of the company to develop and manage a Customer Care Center to handle all customer-facing activities.

• Assisted in recruiting, hiring, and training of team members for both Customer Service and Inside Sales divisions.

• Grew Customer Service division from two to twelve employees, grew Inside Sales division from two to five employees.

• Built relationships with key customers by continuing to make sales calls and attending trade shows.

02/1993 to 11/2003 Array Services Group – Sartell, MN Marketing Manager\Strategic Account Manager

• Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.

• Developed company brand messaging, collateral materials, and promotional strategies.

• Maintained sales relationships with key clients to retain and grow their business. Sales Representative

• Doubled sales volume from previous reps within three years.

• Educated customers about service features and benefits to aid in selecting best options for each customers’ needs.

• Engaged with customers to effectively build rapport and lasting relationships. Customer Service Representative

• Answered customer questions about company services and performance.

• Exceeded team goals and collaborated with staff members to implement customer service initiatives.


05/1991 Bachelor of Arts: Mass Communication

Bemidji State University - Bemidji, MN

05-11/2019 Action Selling Graduate

Advance selling strategy training course. One week in-house with ongoing monthly assignments.


• New Business Development

• Relationship Building

• Solution-Based Selling

• Effective Leader

• Staff Management

• Team Building

• Employee reviews

• Staff training/development

• Budget development

• Employee scheduling

• Training and mentoring

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