File Clerk Customer Service
Resume:
Venishia Nipple
Augusta, GA *****
**********@*****.***
Professional Summary
Organized File Clerk with extensive experience providing skilled operations support. Dedicated to keeping files current and ready for team member utilization. Great attention to detail and multitasking abilities. Meticulous File Clerk with advanced administrative and customer service skills. Works well with others and supports team needs. Highly knowledgeable about both digital and manual filing methods.
Skills
Materials Storage
Materials Destruction
Information Retrieval
Microsoft Office
Materials Transfer
Confidential Materials Handling
Information Sorting
Critical Thinking
Work History
February 2015 to September 2021
University Hospital Augusta, GA
File Clerk
Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
Initiated patient medical records by creating and processing patient care record folder with patient demographics and medical history information.
Pulled patient charts for physicians to prepare physicians for appointments.
January 2014 to January 2015
University Hospital Augusta, GA
Unit Clerk
Answered unit calls and took messages for healthcare staff to maximize team productivity.
Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
Orchestrated efficient and thorough replenishment of unit supplies to handle forecasted patient loads.
Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
Obtained and organized medical records for office visits and scheduled labs.
March 2005 to April 2012
Paul's IGA Augusta, GA
Cashier
Restocked and organized merchandise in front lanes.
Answered questions about store policies and addressed customer concerns.
Helped customers complete purchases, locate items and join reward programs.
Monitored self-checkout systems and provided assistance or intervention where required.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
July 1998 to June 2001
Augusta Public Library Augusta, GA
Library AssistantA
Handled check-in and check-out process of library books and materials at circulation desk.
Educated patrons on use of reference sources, card catalogs and automated information systems.
Maintained circulation desk for lending periodicals and books to patrons.
Processed customer fines and educated individual patrons on ways to minimize future charges.
Mitigated librarian workload by independently managing basic patron requests and locating materials.
August 1998 to March 1999
McDonald's Augusta, GA
Cashier
Restocked and organized merchandise in front lanes.
Answered questions about store policies and addressed customer concerns.
Helped customers complete purchases, locate items and join reward programs.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Monitored self-checkout systems and provided assistance or intervention where required.
Education
Tender Care Druid Park
No Degree Certified Nursing Assistants
June 1998 Lucy.C.Laney Laney Walker
High School Diploma
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