Customer Service Call Center

Location:

Posted:

April 07, 2022

Crystal R. Henderson

Phone: 321-***-**** Email: **************@*****.***

SUMMARY OF QUALIFICATIONS

·An experienced professional with recognized achievements in collections, billing, customer service and general administration tasks.

·Results-oriented and accustomed to maintaining strong student relationships.

·Excellent problem-solving, communication, and presentation skills.

·Detail-oriented and resourceful in completing projects; able to multi-task effectively.

·Trustworthy, ethical, and discreet; committed to superior client service.

·Effective working with teams to coordinate and achieve common goals.

RELEVANT WORK EXPERIENCE

Synchrony Financial Collections Account Manager May 2016-Present

·Processed payments made by credit cards and checks,

·Researched customer disputes and resolving their complaints by making necessary adjustments.

·Requested correspondence that documents special payment arrangements.

·Resolved conflicts and manage customer expectations in a timely and concise manner.

·Directed requests and unresolved issues to the proper resource for resolution.

JP morgan chase Credit card banking representative May 2014-december 2014

·Answered calls daily within a call center environment to help resolve customer issues.

·Resolved conflicts and manage customer expectations in a timely and concise manner.

·Directed requests and unresolved issues to the proper resource for resolution.

Sprint PCS Collections Account Manager December 2014-May 2014

·Answered calls daily in a high volume Call Center while dealing directly with customers either by telephone or electronically via email.

·Directed requests and unresolved issues to the proper resource for resolution

·Developed and implement customer service policies and procedures per Sprint policies.

·Handled complex and escalated customer service issues with timely and concise resolution.

·As part of a leadership team, identified and implemented strategies to improve customer’s quality of service.

EDUCATION

University of phoenix 2014-2017

Associate Degree

·Major: Education

·Minor: Psychology

Diploma May 1999 Edgewater high School