Customer Service Sales

Todd J. Cadish

**** *. ********* ***** #*** Anaheim, CA 92806, 310-***-**** – *******@*****.***

PROVEN LEADERSHIP IN OPERAtIONS, cuStOmER RELAtIONS & SALES Exceptional Skills in Business Development, Liaison, Dispatching & Support CORE COMPETENCIES

A uniquely qualified Communicator and Motivator; spearhead projects from concept to conclusion, marshalling Organization-Wide Resources to ensure Efficient, Cost-Effective Operations. Apply Research, Analytic Insights and Intelligence to deliver Business and Financial Results. Establish and sustain alliances with Key Decision Makers, ensuring free and productive flow of information. Foresee, Pinpoint and Conclusively Resolve a wide range of issues. Experienced in a Proactive, Consultative and Solution-Based approach to sales, maximizing Closing Opportunities. Skilled in Deal Structuring, Presentation, Negotiation, Inventory Control and Vendor Relations. Personable and Articulate; represent organizations effectively within professional and public arenas. IT Literate: MS Office.

CAREER HIGHLIGHTS

Empirecls Limousine Transportation Service, El Segundo, CA (January 2014 – March 2020) Dispatcher Progressive accomplishments within the world’s largest independent, luxury chauffeured transportation provider, offering integrated, award-winning ground transportation solutions in over 700 cities globally. Given greater scopes of responsibilities due to exceptional professionalism and performance.

Consistently ranked #1 in streamlining next-day trips through strategic setup and scheduling, significantly improving resources allocation, operations and productivity.

Ensured outstanding rider experience, serving as dedicated liaison, communicating clients’ special requests and providing riders detailed information about chauffeurs.

Followed up to confirm that each trip met stringent standards of quality, efficiency and courtesy.

Capitalized on corporate global resources, optimizing ground transportation for international itineraries.

Performed well under pressure, resolving issues through prompt, informed decision making.

Advised upper management to increase profit margins through targeted operational structuring to minimize waste and unproductivity.

Jungle Computer Products, West Hollywood, CA (March 2008 – December 2013) Owner Launched, successfully managed and profitably divested a company in sales of computer peripherals and supplies, successfully adapting purchasing, sales and client services to meet evolving requirements during years of rapid change in the IT industry.

Achieved annual sales of 800K in an extremely competitive market.

Trained, mentored and oversaw a highly effective sales team; developed compelling sales scripts, inspiring each team member to achieve personal best.

Continually analyzed market, developing a national client base, optimizing existing account values while attracting new business.

Strategically maintained inventory, avoiding shortages and overages.

Underscored exceptional customer success management, winning A+++ rating from BBB. Rhinotek Computer Products, Carson, CA (May 2001 – January 2008) Sales Rep Award winning performance within a company with a focus on enterprise IT hardware sales and customer service.

Ranked #1 in the first year, consistently maintaining sales leadership.

Awarded President Club (Top-20 in sales force of 120), Premium Club (Top-10 with over $1M in gross sales) and Elite Club (Top-5 in gross annual sales) through the length of employment.

Selected to lead sales seminars for new hires, instructing on strategies to overcome prospect objections.

Twice selected to address Board of Directors, one of only three sales representatives so honored. EDUCATION

California State University, Northridge - Bachelor of Arts, Business Management, – Minor: Psychology

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