Customer Service Care

PERSONAL INFORMATION Idowu Rotimi Adubiaro

** ******* ******* ******, ******* Ketu, Lagos, Nigeria.

(+234) 816-***-****

*****.********@*****.***

https://www.linkedin.com/in/idowu-

adubiaro- 92025b169

Skype idowu.adubiaro

State of Origin – Ekiti State

Local Government Area – Ado-Ekiti

Gender – Male

Date of birth – 01-06-1994

WORK EXPERIENCE

AUG 2021 – MAR 2022 Customer Success Executive

Mycredit Investment - Fairmoney Nigeria

Email and Inbound team

- Resolving complaints received via emails and supporting customers on issues arising upon trying to access loan facility.

- Assisting customers on KYC upgrades on their virtual account.

- BVN reconciliation.

- Assisting and advising customers on app onboarding process.

- Advising customers on online card transactions and activation.

- Assisting customers on loan disbursement transactions.

- Advising and assisting customers on loan eligibility. User Research Department (liaison)

Fairmoney

- Conducted user research survey on a specific listing of customers via outbound calls for reconnaissance on competitor offerings.

- Invited customers for a face to face survey on company grounds.

- Conducted user research survey with customers on competitor loan offerings and application process.

- Presented survey results in a easily digestible manner to upper management. JAN 2020 – AUG 2021 Call Centre Personnel (Premier and Advantage Customer care) Ecobank Nigeria

Premier and Advantage Customer service Agent (High Net-worth Individuals) - Credit card handling for the entire affiliate (Nigeria).

- Interswitch, Extra-switch and Master-switch operator.

- Customer support for Debit and Credit card notifications on transactions.

- BVN validation portal.

- CORE BANKING APPLICATION (FLEXCUBE etc)

- Customer complaint resolution management -CRM (Proficient user)

- MICROSOFT OFFICE SUITE (WORD, EXCEL, PPT, OUTLOOK)

- Excel Spreadsheet (Proficient user)

JAN – DEC 2019 Customer service representative

Jumia Nigeria

- Customer Service

- Customer Relation

- Telesales

-Compiling sales report

JAN – DEC 2017 Ministry of Environment and Water Resources Oyo State, Ibadan, National Youth Service Corp

- Pipeline Maintenance

- Community unofficial Liaison for Estate to Ministry Relation

- contributed to efficient use of departmental resources

- Field expedition to confirm integrity of supply chain

- Business or sector Water supply; sewerage, waste management and remediation. 11/2014–12/2014 Field Expedition (Undergraduate)

The department of Marine Science and Technology (F.U.T.A), Ondo (Nigeria)

- Met with Industry and Academic Professionals to create plan for action.

- Seismic exploration and Meteorological deductions and graphical representation of results obtained in studies for presentation and documentation.

- Worked with computer data base and special software to analyze information.

- Open water swimming competency training.

EDUCATION AND TRAINING

2020 Google Certification for Africa EQF level 6

Fundamentals of Digital marketing

2017 Health, Safety, Security and Environment 1, 2 & 3 EQF level 2 Prime International Risk and Safety Management (Nigeria) 2011–2016 Bachelor of Technology in Marine Science and Technology EQF level 6 The Federal University of Technology, Akure, Ondo State (Nigeria) 2008–2011 West African Senior School Certificate EQF level 3 West African Examinations Council, Lagos (Nigeria) PERSONAL SKILLS

Languages Spoken English, Yoruba, German (Beginner) Communication skills

sales Agent.

-Good communication skills gained through my experience as a customer service tele

-Excellent contact skills gained through my experience as a vessel communicator

interacting with ship captains from different nationals aboard ships discharging oil products at Nigerian Berths.

Job-related skills - Good command of Data Entry processes.

- Team player.

- Proficient in Microsoft Office Packages (WORD, EXCEL, PPT, OUTLOOK)

- Dispute resolution and complaint resolution.

- Good typing skills up to 40 WPM.

Digital Skills - HTML, CSS, CANVA, WORDPRESS, MOBIRISE, WEBSITE BUILDING, SOCIAL MEDIA MANAGEMENT, DIGITAL MARKETING.

Contact this candidate