SURAJ

PROFILE

Trained hotel management

professional with a warm and

friendly attitude always! Skilled at

conflict resolution. Team builder

who is acutely attentive to

employees’ and guests’ needs.

Punctual problem solver and avid

multitasker. Track record of being

an essential part of the

management team and

instrumental in providing effective

solutions that produce immediate

impact and contribute to the

establishment’s long-term success.

CONTACT

PHONE:

+91-807**-*****

EMAIL:

adqppd@r.postjobfree.com

KEY SKILLS & CHARACTERISTICS

• Budget Management

• Excellent listener

• Friendly, courteous, and

service oriented

• Poised under pressure

• Staff Training & Coaching

• Recruiting and Hiring Talent

• Quality Assurance

WORK EXPERIENCE

Guest House Supervisor

Vigyan Sadhan, R.K. Puram, New Delhi

(A transit guest house of Government of India)

June 2020 – Present

Supervise hotel staff. Assist with the preparation of staff assessments. Resolve staff and guest conflicts in a professional courteous manner. Inventory and order business supplies. Responsible for guest billing and settling payment disputes. Admin tasks as needed including bookings, check-ins, answering phones, and inquiries. Hotel Management Trainee

Crowne Plaza, Rohini, New Delhi

June 2016 – December 2019

Trained in operational areas of food production, housekeeping, front office, and food & beverage services. Daily status reporting. In charge of guest database and stays schedule. Worked with various teams in ensuring smooth execution of tasks. Handled in-person guest complaints.

EDUCATION

Dr MPS College of Hotel Management,

(Affiliated to Sam Higginbottom Institute of Agriculture, Technology & Sciences, Allahabad)

New Delhi, India

June 2015 – April 2016

Diploma in Hotel Management

Government Sarvodaya Bal Vidyalaya, Mangolpuri

New Delhi, India

May 2015

Senior School Leaving Examination (CBSE, 2015)

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