Cbse Allahabad
Resume:
SURAJ
PROFILE
Trained hotel management
professional with a warm and
friendly attitude always! Skilled at
conflict resolution. Team builder
who is acutely attentive to
employees’ and guests’ needs.
Punctual problem solver and avid
multitasker. Track record of being
an essential part of the
management team and
instrumental in providing effective
solutions that produce immediate
impact and contribute to the
establishment’s long-term success.
CONTACT
PHONE:
EMAIL:
*************@*****.***
KEY SKILLS & CHARACTERISTICS
• Budget Management
• Excellent listener
• Friendly, courteous, and
service oriented
• Poised under pressure
• Staff Training & Coaching
• Recruiting and Hiring Talent
• Quality Assurance
WORK EXPERIENCE
Guest House Supervisor
Vigyan Sadhan, R.K. Puram, New Delhi
(A transit guest house of Government of India)
June 2020 – Present
Supervise hotel staff. Assist with the preparation of staff assessments. Resolve staff and guest conflicts in a professional courteous manner. Inventory and order business supplies. Responsible for guest billing and settling payment disputes. Admin tasks as needed including bookings, check-ins, answering phones, and inquiries. Hotel Management Trainee
Crowne Plaza, Rohini, New Delhi
June 2016 – December 2019
Trained in operational areas of food production, housekeeping, front office, and food & beverage services. Daily status reporting. In charge of guest database and stays schedule. Worked with various teams in ensuring smooth execution of tasks. Handled in-person guest complaints.
EDUCATION
Dr MPS College of Hotel Management,
(Affiliated to Sam Higginbottom Institute of Agriculture, Technology & Sciences, Allahabad)
New Delhi, India
June 2015 – April 2016
Diploma in Hotel Management
Government Sarvodaya Bal Vidyalaya, Mangolpuri
New Delhi, India
May 2015
Senior School Leaving Examination (CBSE, 2015)
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