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Customer Service Administrative Assistant

Dayton, OH
April 07, 2022

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Hyder Al Janabi **** Wilmington Pike, Kettering, OH 45440

Cell: 937-***-****

Highly motivated who is mission-driven- Goal-oriented for this high growth potential position. Interact well with people of diverse backgrounds, cultures, professional levels. Bilingual, Strong team working, communication, leadership, interpersonal, and multi-tasking skills.

Strongly self-motivated, enthusiastic, and committed to professional excellence.


Wright-State University Dayton, Ohio

Master’s in public Health “Sept. 2015 -Dec. 2020”

Wright-State University Dayton, Ohio

Bachelor of Science, Biology "Sept 2004-June, 2008"


Public Health Leadership Emergency Preparedness, and Global Health


Association of Public Health Laboratories (APHL)

Member of Laboratory Directors community Mid-Atlantic Consortium (MAC)

Member of Quality Assurance Council under Clinical Laboratory Improvement Amendments (CLIA)

Public Health Dayton & Montgomery County

Member of Safety Committee

Member of Diversity & Inclusion Committee

Member of Culturally and Linguistically Appropriate Services Task Force (CLAS)


Public Health Dayton & Montgomery County 117 S. Main Street, Dayton, OH

Laboratory Supervisor November 2020- Present

Laboratory CLIA Director

Laboratory Coordinator January 2015- November 2020

Employ a sufficient number of laboratory personnel with the appropriate education and experience or training to provide appropriate consultation, properly supervise and accurately perform tests, and report test results according to the personnel responsibilities.

Assure new test procedures are reviewed, included in the procedure manual, and followed by personnel.

Ensure that testing systems are used to provide quality laboratory services for the preanalytical, analytical, and post-analytical phases of testing and are appropriate for the patient population.

Ensure that quality control and quality assurance programs are established and maintained to ensure the laboratory services are provided.

Coordinates and oversees the implementation of quality control mechanisms; maintain and ensures compliance with proper techniques and standards with local, state, federal agencies.

Serve as the CLIA technical consultant for public Health Dayton & Montgomery County and community partners outside county jurisdiction.

Assign and review work of laboratory staff.

Enhance laboratory productivity and profitability.

Forecasting accurate and realistic annual operating and capital equipment budgets.

Train personnel in laboratory methods and procedures, including packing and shipping of diagnostics and infectious specimens.

Improve laboratory consistency and regulatory compliance by creating and revising laboratory policies and procedures and perform checks of quality control and test results to assure the integrity of personnel and rules and regulations of accrediting; certifying bodies & state agencies are followed.

Responsible for mentoring for the agency licensure by EPA of certification of infectious waste transporter status.

Develop, standardize, evaluate procedures and techniques for tests used in the analysis of specimens.

Interact with physicians and other healthcare providers regarding interpreting results and the scientific basis for the assays.

Public Health Dayton & Montgomery County 117 S. Main Street, Dayton, OH

HIV Intervention Specialists Supervisor April 2018 – July 2021

Evaluate on daily, weekly, monthly performance for two HIV Intervention Specialists in the STD Clinic

Review patient’s HIV risk assessment, risk reduction form, and assure all patient charts are completed and locked daily.

Assure all HIV reports are completed promptly, along with tests performed in the laboratory.

Compile regional Counseling testing report (CTR) for three counties and community partners monthly to the Ohio Department of Health.

Public Health Dayton & Montgomery County 117 S. Main Street, Dayton, OH

Microbiologist December 2011-January 2015

Receives & prepares specimens for testing.

Prepares media, stains, and reagents.

Microscopic identification on microorganisms

Performs isolation and microscopic identification on various types of microorganisms.

Performs other clinical laboratory tests in bacteriology, chemistry, serology, and mycology (e.g., darkfield examinations, wet preps, tzank smears, RPR test, skin scrapings, pregnancy testing, etc.) as required to provide the services for the Sexual Transmitted Disease Clinic

Provides proper storage packaging and shipment of certain positive cultures to other laboratories for further testing; Adheres to HIPAA guidelines.

Public Health Dayton & Montgomery County 117 S. Main Street, Dayton, OH

Laboratory Technician March 2010- December 2011

Prepares samples and performs microscopic examination of specimens to accurately identify and count mold and pollen present.

Prepares reagents for testing; Provides proper storage and handling of samples.

Documents results and prepares daily reports of findings.

Maintains laboratory equipment and logs.

Participates in laboratory proficiency testing and quality assurance and continuous quality improvement activities; Follows quality assurance protocol.

A back-up as needed in sexually transmitted disease (STD) laboratory by preparing specimens, performing STD lab testing, and accurately recording results in an electronic medical records system.

Performs clerical duties as assigned.

May be required to play an active role during a public health emergency, crisis, outbreak, incident, or event in which the Health Commissioner deems additional changes in responsibilities and working locations / hours.

Prime Communication LLC 110 Hospitality Dr, Xenia, OH

Solution Specialist Feb 2010 to December 2011

Retail associate that listens to customers’ needs turned to offer complete solution, explain plans, current offers, finalize the sales with customer satisfaction.

Make daily report on phone inventory, place phone call follows up with customers, when products lunch

Diagnose problems in regard of clients billing, phone technical problems, trouble shoot device.

Process activations, upgrades, port numbers from different carriers.

Offer complete plan for U-verse products (e.g., TV, DSL, Voice) and explain every package in U-verse and close the deal by showing the benefits of having more than one service with at&t as far as promotions.

Plan quarterly events in public places or apartment complexes to promote at&t products and Direct TV by educating people about our services and promotion and how is at&t id different than other carriers.

Sears Holding Company 4480 Indian Ripples, Dayton, OH

Supervisor (Customer Service) June 2007 to present

As a Customer Service and Sales Executive, this leading company engaged in the business of appeals, domestic, electric, garden, seasonal, jewelry, and furniture products.

Responsible for promoting the sales of (clothes, homes furniture, TVs, DVDs, Mp3 Players, topping soils, gardening equipment’s, holidays products, furnishing products) through project sales.

Execute daily operations of prequalification documents, and catalogues for participating in tenders and actively involved in the commercial and technical discussion and negotiations, coordination with operation and supervision.

Planning and implementing promotional activities for the store to maximize the revenues.

Responsible for setting targets & budgets for the sales team as well as implementing various training programs for the development of the sales force for the optimum output in line with the market needs & opportunities.

Providing leadership, counseling and career guidance for the development and guidance of all the staff.

Trained, mentored, appraised and supervised retail sales associates.

East Main Express 1820 E. Main St., Springfield, Ohio

Sales Manager Apr 2008 to Mar, 2009

Responsible for assisting the Manager in directing daily operations and business plan implementation for the retail of this leading company dealing in International Brands of Mobile Phones & Internet Connections. Fully accountable to the Manager to provide visibility and monitor productivity. Manage a team of 3 staff.

Responsible for maximizing store’s contribution through exploiting every opportunity to drive sales, reduce stock loss and maintain cost controls and delivering the highest level of motivation to the staff members and development of team members.

Spearheaded and grew the annual sales revenue of the store significantly.\

Ensuring individual and store compliance with all company regulations and procedures.

Responsible for deciding store-section layout and stock positioning and managing stock availability.

Responsible for applying and maintaining guidelines and standards for visual presentation and store appearance and recommending and coordinating in-store promotions. Including all aspects of POS and store key control and cash management.

Responsible for ordering stock. Planning and implementing promotional activities for the store to maximize the revenues.

Responsible for assisting the Store Manager in setting targets & budgets for the sales team as well as implementing various training programs for the development of the sales force for the optimum output in line with the market needs & opportunities.

Providing leadership, counseling and career guidance for the development and guidance of all the staff.

Other key management responsibilities include job descriptions and managing off all risk transactions.

Wright State University 3640 Colonel Glenn Hwy, Dayton, Ohio Country Representative May-2007 – Dec-2007

Responsible for welcoming and receiving international students joining the university from across the globe.

Assisted the students to get to their planned location and organized and managed reservations with Hotels.

Conducted brief presentation on the facilities and services available with the university so that the students get acquainted with the surroundings.

City of Dayton / WSU 320 W. Monument Ave, Dayton, Ohio

Intern / Environmental Scientist Feb-2007 - Jul-2007

Responsible for conducting underground water levels assessment of wells, converting data to elevations, data entry using Microsoft Excel sheets.

Developed potentiometer water level maps and assisted with the conceptual ad numerical ground water modeling.

River/ Surface water and outfall samples; performed field screening and recorded visual observation from various locations along the City of Dayton River Network.

Water Management and Emergency Response. Installed curb markers on catch basin in assigned neighborhoods to improve community awareness of drainage to rivers.

Photographed and documented using PowerPoint for illegal dumping and illicit discharge investigations.

KLR Food Company 4320 East Main St., Dayton, Ohio Assistant Branch Store Manager Nov-2004 –Oct-2006

Directed, supervised, and coordinated the activities of 4 subordinates engaged in ensuring smooth operations Reported to the Store Owner.

Primarily responsible for facilitating, guiding and motivating the retail sales associates, who are responsible for promoting the sales, and to achieve/exceed the sales targets, maintain optimum stock levels, observe the company policies and procedures, increase the level of customer service so that the store achieves the company objectives/targets.

Increased customer loyalty by one-to-one customer interactions.

Successfully applied ordering based on market trend and demand.

Contributing actively to the strategic decisions with respect to the assigned area and ensuring that these objectives are met.

Regularly monitoring and evaluating the performance of the showroom’s sales associates in terms of sales, stock levels, customer service and employee satisfaction and provide reports to the store manager.

Overseeing the promotional activities coordinating and communicating with relevant internal/external parties to ensure that all arrangements for promotions are made on a timely basis; the company image is maintained and ensuring that the promotional objectives are met.

Sunset Pacific Construction Company Tacoma, Washington

Administrative Assistant October 1999 to July 2000

Executed office operations under indirect supervision from the Office Manager. Adeptly used personal computer with Microsoft Office, PowerPoint, Photoshop, and Excel.

Scheduled appointments and answered telephone calls; directed calls to appropriate.

personnel and recorded messages


1-Denise Toney

Director of Virginia’s State Laboratory

Telephone: 804-***-**** ext. 282

Work Cell: 804-***-****

2-Robert M. Wadowsky

Public Health Laboratory Director, Allegheny County Health Department Public Health Laboratory

Telephone: 412-***-****

Fax: 412-***-****


3-Quanta Brown

Bureau Chief, Ohio Department of Health Laboratory

Telephone: 614-***-****

4-Deborah Severson

Director, Laboratory Services, Fairfax County Health Department Laboratory

Telephone: 703-***-****

Fax 703-***-****

5-Linda Romeo

Retired Laboratory Coordinator, Public Health Dayton & Montgomery County

Telephone: 937-***-****

6-Susie Zanto

Consultant at Association of Public Health Laboratories (APHL)

Telephone: 406-***-****

7-Anthony Tran

Director, Public Health Laboratory, DC Department of Forensic Sciences (DFS)

Telephone: 202-***-****

Mobile: 202-***-****

8-Kerry Buchs

Laboratory Operations Director

Philadelphia Public Health Laboratory

Telephone: 215-***-****

Contact this candidate