Call Centre Fraud Analyst
Resume:
Curriculum Vitae
Of
Ronald Sipho Mabaso
First Names : Ronald Sipho
Surname : Mabaso
Date of Birth : 1976/09/13
Identity No : 760**********
Gender : Male
Marital Status : Single
Nationality : South African
Health : Excellent
Criminal Record : None
Contact No : 081******* /071*******
E-mail Address : adqpng@r.postjobfree.com
Home Address 39 Homeleigh High Court
16 Kotze Street. P.O Box 30711
Johannesburg
Bramfantein
2017
EDUCATIONAL QUALIFICATION
Name of School : The Hill High School
Highest Grade Passed : Matric
Year Passed : 1997
Subjects Passed : English
: Afrikaans
: Zulu
Maths, Science and Biology.
WORK HISTORY
Name of Company : Ipsos ( An Independed Market Research Company)
Position : Call Centre Agent (Inbound and Out Bound)
Date : 2016 September – 2020March
Responsibilities
Conducting Surveys on Behalf of Different Companies, such as Telkom,
Toyota,SAB, Standard Bank, etc.
Reason for leaving : Retrenched Because Of The Lockdown
Name of Company : Edcon (Head office of Edgars, Jet, CNA and Jet Mart)
Position : Call Centre Agent (Inbound and Outbound)
Occupation : Junior Fraud Analyst
Date :2011 June-2016 December
Trenched Be
Responsibilities
Detecting Fraud.
Closing and Blocking of fraudulent accounts.
Escalating different queries to the relevant departments.
Explaining and assisting customers with payment and billing processes.
Assisting the supervisor and the team leader by teaching the new employees
the product.
Reason for leaving : Got Another Job
Name of Company : Rossetenville Library
Position : Administration
Date :2005 September-2010 December
Responsibilities
Assisting new library users to fill in the application forms.
Assisting library users and students to find information in books and
internet.
Shelving books and making copies for library users.
Issuing and receiving borrowed books behind the counter.
Handling of fines for books brought in late.
Reason for leaving : Got another job
Name of Company : Woolworth (Eden Glen)
Position : Till Operator
Date :2000 May -2005 August
Responsibilities
Till Operator
Sales Assistant
Merchandising
: Got another job
Languages Able to Speak
English
Zulu
Sotho
Xhosa
Good Qualities
Good communication and listening skills.
I am self motivated and self driven.
I am a team player
And I take pride in my work.
References
Edcon : Thabo Maybe
E-Toll : Sibonglile Mashazi (Supervisor)
Contact No : 079-****-***
Edcon : Thabo Maythe (Supervisor)
Contact No : 073*******
Rossetenville Library : Goergina Mairaga (Supervisor)
Contact No : 082*******
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