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Customer Service Administrative Assistant

Tacoma, WA
April 07, 2022

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T A C OMA W A * * 4 0 1

P H O N E 2 5 3 - 442- 4 8 6 7 • E - M A I L P V A G A T A I U U @ Y A H O O . C OM F E N U M I A I “ P A N I ” V A G A T A I - U ' U


To secure a position that will allow me to grow within the company and will utilize my organizational and support experience as well as my skills. QALIFICATIONS

Worked for HFS 6-yrs (Rehired) Provide staff support in the billing department and assist other ports on billing problems. In addition, work experience includes working as Administrator Assistant for Computer Land for 2-yrs to maintain customer filing system, print sales reports, closing and balancing cash, prepared daily deposits and filing sales invoices.

Working as a Proof Operator for Bank of Hawaii, duties included proofing customers’ daily deposits. Understanding credits and debits. EMPLOYMENT

March 2015-Present Honolulu Freight Service [ City, State Customer Service/Billing Clerk

My duty as a biller include, entering shipper, consignee and debtor information to create freight bills or invoice.

Create new and updating customer’s account information.

I work with Excel, Words and Outlook 2013.

February 2008-March 2015 Express Agency/ Paula’s Choice Order Pick and Pack

Picking and packing customer’s orders.

Logged all customer return items and crediting their accounts.

Taking inventory quarterly.

May 2001-November 2008 Honolulu Freight Service

Customer Service/Billing Clerk

Worked as Customer Service Rep for HFS in Honolulu where my knowledge of the freight industry began. I handled a very busy desk, taking heavy calls for tracing, quotes and fixing billing problems. I was expected to build relationships with our sales team and fellow employees as well as with customers which I excelled at. I enjoyed interacting with customers and expanding my knowledge on a daily basis.

Tracking customers parcels, scheduling for daily or future pick-ups quoting rates, helping customers on shipping requirements and offering assistant on any questions or concerns they have regarding shipping. August 1999- February 2000 Blue Cross of California Claim Examiner/Dental

Examines and evaluates data to determine persons’ or organizations’ eligibility for dental activity and check for proper ADA codes. Process for payment on approval and prepare correspondence to inform concerned parties if claim denied.

October 1997- August 1999 Bank of Hawaii

Proof of Deposit

Operates proof machine to verify daily transactions. Encodes, endorses and balances tellers work and customers’ deposits and payments. Researches errors and make necessary corrections.

September 1990- December 1996 Liberty House/Macy’s Buyers Clerk

Tracked merchandise; entered all purchase orders and sales results in PC for all Penthouse departments. Communicate with vendors on daily basis, compromising for Return Authorization on merchandise. Update vendor files, brokers billing and sales records. Able to work under pressure, always meet deadline for reports.

February 1988- May 1990 Computer Land of Hawaii

Administrative Assistant/Major Account Sales

Responsible for three major accounts, Government, City and County of Honolulu and State of Hawaii. Entered all sales invoices, prepared service agreement per unit that was sold. Scheduled installations with Service Department at customers request. Update customer files, closing and print out daily sales report.


September 1997-1999 Hawaii Business College [ City, State Short of 72-hrs for Associate in Science degree (Major- Business Administrative)

Course of study: Accounting (Complete basic, Business Accounting)

Business Law, Management, Sociology, Psychology, Economics

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