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Human Resources Professional

Albuquerque, NM
April 07, 2022

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Roxanne Cope

Sandia Park, NM 505-***-****

10+ years’ experience in Human Resources and Staffing. Responsible for achieving results by applying stead-fast effort and integrating change by consistently evaluating work processes and making changes as needed to enhance company performance. Capable, determined and comfortable meeting tight deadlines while still performing accurately and confidentially.

Professional Skills

Type 50-60 wpm

Workforce Planning

Schedule Management

Passive & Active Recruiting

Training and Development

Weekly Payroll Administration

Employee Relations

Benefits Administration

Workplace Safety Compliance

Incident Reporting/Risk Assessments

New Employee Onboarding

Performance Management

WFM System Implementation

Disciplinary Procedures

Unemployment Compensation

Technical skills


UltiPro HCM

Taleo ATS

PeopleSoft WMS

ADP Payroll Software

Oracle Database

Workday HCM

Microsoft Office 365 & Teams

Zoom Meetings

SalesForce CRM

Kronos Payroll WMS

Infor ERP

MS Excel including Pivot Tables, VLookup, & macros

Ceridian Dayforce HCM

Power Point



Graduated with Bachelor of Science (BS) in Business Logistics and Supply Chain Management

LEHIGH CARBON COMMUNITY COLLEGE - Schnecksville, PA GPA 3.8 – Dean’s List

ERO(Employee Retraining Opportunity) - Completed 15 credits in Human Resources Management

Completed Courses: Business Law/HR Management/Compensation & Benefits Management/Recruit, Train, & Evaluate Employees/HRIS & Payroll Administration

Professional Experience


A subsidiary of The Adecco Group, Ajilon is a leader in contract and permanent staffing.

Executive Recruiter-Remote

Responsible for executing a comprehensive recruiting plan and proactively connecting with top talent in

market as well as partnering with clients to define strategic objectives and hiring needs. Develop existing

client accounts and generate new business through leads, referrals and various marketing channels.

Manage job postings in various systems, screen resumes and conduct behavioral based interviews

Build and maintain a comprehensive pipeline of both passive and active candidates.

Complete candidate hiring and onboarding processes in accordance with client and organizational requirements.

Establish and maintain a network of industry contacts through participation in professional and trade associations and other professional networking organizations

Serve as subject matter expert on market trends, target industries and roles.

Provide guidance and negotiate fee agreements with clients.

Respond to and address a variety of candidate and client inquiries

Ensure compliance and safety requirements are met.

Cope Professional Experience (Page 2)

LORD & TAYLOR/LETOTE — Wilkes Barre, PA 09/2013-03/2020

Est. in NYC in 1826, L&T was the first & oldest Department Store in the US with 38 locations at closing. Owned by Hudson’s Bay Company & Saks Fifth Avenue until Nov. 2019 when it was acquired by LeTote, an online women’s clothing subscription service.

Corporate Staffing Coordinator, Workforce Planning

Worked directly with store leadership to develop, maintain and implement the centralized staffing program that was designed to optimize labor resources and manage spending while still providing peak store coverage.

Produced store schedules for all selling and back-of-house associates while maintaining budget guidelines for 40,000 associate hours each week using Microsoft Excel spreadsheets and macros.

Managed payroll expense through communication with store teams by reviewing daily, weekly and monthly staffing expense reports.

Partnered with store executive teams to develop sales staffing plans each Spring and Fall in order to maximize department coverage needs by season while still maintaining budgeted hours plans.

Gained experience in the phases of implementing a brand-new workforce management system.

Managed all financial data-entry in relation to staffing and workforce planning for 14 luxury department stores – approximately 1,400 retail and back-of-house associates.

Worked with stores each week who overspent their specified weekly planned hours in order to have them “pay back” those hours while still maintaining store coverage.

STAFFMARK — Breinigsville, PA 11/2010-09/2013

One of the top 10 commercial staffing companies in the US.

On-Site Senior Account Manager-DSC Logistics

Provided HR and staffing services for an important multi-site National Account, DSC Logistics/Kellogg by assessing customer needs, obtaining detailed job requirements, selecting, providing orientation and dispatching appropriate job candidates to various warehousing positions and DSC sites in the area.

Managed day-to-day operations of approx. 150-200 light industrial workers at 3 separate locations.

Supervised, directed and motivated employees to achieve production goals and standards.

Recruited, screened, tested, verified references and work history to determine qualifications and suitability for current and future assignments. Extended Conditional Job Offer to qualified applicants and established appropriate pay rates based on skills, abilities, and experience.

Diffused employee disputes, administered disciplinary actions when warranted, and terminated employees if necessary.

Conducted regular safety meetings, generated walk-through logs and reported findings to client.

Conducted orientation and clearly explained personnel policies, procedures, benefits and safety.

Conducted timely audits for SOX and I-9 compliance.

Proficient in CRM and HRIS applicant tracking software.

Proficient in coordinating payroll on a weekly basis for 200 employees.

Attended Unemployment Compensation hearings and effectively managed all unemployment documentation and appeals.

Designed and conducted Quarterly Business Review presentations to upper-level management to ensure consistency, quality and continuous improvement of staffing needs.

Created accurate, factual and complete Employee Incident Reports and managed Workers’ Compensation issues.

Received Award for Top On-Site - Eastern Business Unit and earned recognition from Sr. VP.

Effective and meticulous GMP management helped location earn the highest score on their 2012 AIB Food and Safety Audit since 2003.

Cope Professional Experience (Page 3)


Outdoor adventure facility offering whitewater rafting, rail/trail biking, and voted #1 in country for best paintball fields. This family-owned business has 500 employees ranging from Dept. Managers, Marketing, Accounts Payable, Customer Service Reps, Food Servers, Photography Specialists, Retail Shop Clerks, River Guides, Biking Guides, Paintball Referees, & Bus Drivers.

Human Resources Manager

Conducted entrance review of existing HR policies & programs upon hire and created a Human Resources department while educating department managers on local, state and federal labor regulations. My first project was to develop a successful recruiting strategy for hiring an entire seasonal staff of 400 employees which spanned 15 different departments and skill sets in only 2-3 months.

Created formal job descriptions for all positions.

Created all employee management forms including employment application, employee guide, written warning & counseling forms, time off request forms, FMLA application, exit interview forms, employee complaint/grievance forms.

Initiated a formal performance review program and outlined core competencies to be reviewed.

Regularly held job fairs at local high schools, colleges, and community centers to maintain applicant pipeline.

Assisted with new-hire training, orientation, employee events and morale for river guides, many who were college students away from their home and families for the summer season.

ADECCO EMPLOYMENT SERVICES – Allentown, PA 02/2005-08/2007

The Adecco Group, based in Zurich, Switzerland, is the World’s 2nd largest Human Resources provider and temporary staffing firm, and a Global Fortune 500 company.

Regional Office Supervisor, 02/2005-11/2006 Office Supervisor, 11/2006-08/2007

As regional supervisor for the northeast, I was responsible for traveling to each of the 6 offices as

needed in order to assist in office operations and heavy work-flow areas or projects. In 2006, Adecco

closed down 3 offices, eliminated my regional position, and offered me an Office Supervisor position at

their Allentown location.

Observed profitable operations in one office and used findings to streamline the collection of bad

debt from slow paying clients, resulting in a profit of more than $6,000.

Maximized budget by consistently reviewing pool of applicants to determine when and if expanded efforts were necessary.

Knowledge of strategic planning, resource allocation, leadership techniques, and coordination of people and resources.

Used gross margin calculator tool & NCCI code to effectively price new business.

Responsible for the full recruitment life cycle for all open job positions (skills evaluation, sourced and interviewed applicants, made final hiring decisions).

Assisted employees in completing all necessary new-hire paperwork (I-9, W-4, Commitment Sheet, Direct Deposit Notice, Waiver Forms, & State Specific Required Forms).

Managed weekly payroll & employee time tracking.

Conducted weekly sales visits to existing clients as well as new client prospects.

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