Customer Service End Manager

Amy Blake, LPN

860-***-**** Manchester, CT *********@*****.***

LICENSES & CERTIFICATIONS:

Connecticut Licensed Practical Nurse

License Number: 43776

CPR & First Aid

BLS Training

EDUCATION:

Stone Academy East Hartford, CT 05/2021

Practical Nursing Diploma

PRACTICAL NURSING SKILLS:

● Head to Toe Assessments ● IM/ID/SQ Injections

● Medication Administration ● Insulin Administration

● Blood Glucose Testing ● Enema Administration

● Oxygen Administration & Pulse/Ox Checks ● Intake/Output Monitoring

● Foley Catheter Insertion, Irrigation & Care ● Positioning & Transferring Patients

● Wound Care, Dressing Changes & Culturing ● Colostomy/Ostomy Care

● PPD Skin Test Administration ● Tracheotomy Care & Maintenance

● Oral Care with Aspiration Precautions ● Knowledge of EHR

● Nutrition/Feeding Including Tube Feeding Pump ● IV Site Care & Maintenance AREAS OF EXPETISE:

Home Health & Hospice:

● Assisted patients with activities of daily living such as bathing, clothing and feeding.

● Monitored patients’ vital signs such as temperature, pulse, respiration and blood pressure daily.

● Transferred clients from wheel cheers, beds and commodes/shower chairs.

● Maintained record of client diets, restrictions and blood sugar levels.

● Accompanied clients to doctor’s appointments.

● Performed light housekeeping duties as needed.

● Executed regular rounds to ensure clients are safe and secure.

● Assessed physical conditions of clients to aid in diagnosis and/or treatment.

● Provided respite for clients’s family/caregiver when on-site, as appropriate.

● Attended funerals and call hours when appropriate as assigned by the bereavement coordinator.

● Reported any abnormalities to the on-call/charge nurse as required. Management & Customer Service:

● Greets all customers and provides them with prompt, courteous service and assistance.

● Assists with the onboarding of new department associates, including interviewing, selection and training, in accordance with company policies and procedures and all local, state, and federal labor laws and regulations.

● Provides continual training, developmental action planning, and meaningful feedback on job performance to associates.

● Maintains an open line of communication and works cooperatively with all customers and business partners.

● Monitors storage areas for cleanliness, neatness, and preparation for next shift.

● Understands and utilizes all required applications and current technology as relates to Front End operations.

● Completes all applicable department training programs. EMPLOYMENT HISTORY:

Shop Rite Front End Manager Vernon, CT 02/2021 to Present Georgina’s Restaurant and Banquet Banquet Server Bolton, CT 05/2019 ro 09/2020 VNA Community Healthcare Home Health/Hospice Aide Old Saybrook, CT 04/1989 to 06/1996

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